07-19-2017
11:12 AM
07-19-2017
11:12 AM
I'm curious to know when SW started giving multiple passengers a single confirmation code? We've booked flights with SW for many years, and it is only with this trip that each passenger was not given their own confirmation code (aka, separate itinerary). For anyone who might suggest that I'm misremembering, I am not. I went back and looked at every SW flight we've ever booked as a family (this girl needs to clean out her inbox). Every other flight, we were each given our own confirmation codes. Is this because it was only 2 of us this time? (We are all traveling together, but my husband's is through his employer and my daughter is his companion. So I booked the other two together.) I didn't see an option when booking to separate our itineraries, and we've never had to think about this in the past. I've always booked all of our tickets at once; I've never bought each one separately. We've booked with miles and with a card and gotten individual confirmation codes every time. I'm pretty irked. I hate having to keep track of scraps of paper when flying with kids. I was even willing to put up with the hassle of 4 confirmation codes at check-in in order to get mobile passes. After a record profit in 2016, I would think the company could put a few more resources towards this problem. -_-
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