I am loyal 10+ years customer with southwest and probably fly 250K+ miles each year due to business travel. I have booked for afamily of 8 including parents long waited family vacation from sacramento to Florida. I travel a lot and almost evry flight after 5 PM last 1+ years run late which travelling alone I manage. But on 08/04/2017, I booked first flight (2042 sacramento to Tampa)at 5.20 AM knowing southwest delays to take family on time to florida ealy. We woke up 3 am in morning to find out our flight got cancelled. 1+ hours with southwest on phone finally rebboked with 2 connections taking a infant and old parents 3 other kids reaching if flight goes on time 11.20 PM. First of all who will compensate for the day we lost not reaching on time 3 PM and booked going to Disney at Orlando? We lost our boarding positions, now infants etc all will be sick going late and I know southwest now days don;t care . I am after long 10 years going to switch my business travel from southwest to American. As long at least with status which I already do with American, their flight will be on time and no fees etc.
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