Hi There!
Our digital team deployed a fix today that should have resolved this error. Let us know if you still see the issue. You might need to clear your cache or use a private/incognito window if you were experiencing this error before it may resolve.
Sorry for the trouble, but thank you all for letting us know and for flying Southwest!
- Mark Hursh
Director Digital Customer Platforms
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08-07-2017
08:55 PM
08-07-2017
08:55 PM
I'm certain Gary Kelly is well aware of the policy, and the money it returns to Southwest in the form of unused travel funds. Keep in mind that -- for now at least -- Southwest still allows you to cancel or change and use funds toward future travel without fee.
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