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Southwest: The Magazine’s Freedom Story for May . . . Karla Perez-Larragoite

Karla_MelissaValladares As the national director of gaming for Cintas, Karla Perez-Larragoite oversees a team that designs and implements uniform programs for casinos. Although she frequently works in Las Vegas, she also trains and mentors team members across the country. Thanks to Southwest Airlines’ flight schedule, maintaining those relationships is easy. Even in the air, Karla can keep in touch thanks to free onboard WiFi—a perk of being an A-list Preferred Member of our Rapid Rewards frequent flyer program. Karla became a Southwest Customer 10 years ago. She had no trouble making the airline her carrier of choice. In addition to the Rapid Rewards program, ontime flights, and exceptional Customer Service, she’s found that flying Southwest provides an unexpected professional benefit: “The Customer experience inspires me in my own career,” she says. “It’s flexible, fun, and trustworthy, and allows me to arrive on time to important meetings and events.” The flexibility that comes with no change fees also helps Karla’s work-life balance. “Southwest allows me to be the best working mom I can be,” she says. “I have a son with epilepsy, and if I need to get home for an emergency, I know I can, quickly, safely, and easily.” She has earned the Companion Pass, which allows her to designate someone to fly free with her for the whole year, and she redeems her Rapid Rewards points for vacations so her family can recharge and reconnect. Karla’s favorite part of being a Southwest Customer is witnessing the passion and joy exuded by the Crews: “I can count on service with a smile.” Thank you, Karla, for your continued loyalty to Southwest Airlines. With you as a Customer, we hit the jackpot!