At Southwest Airlines, we always strive to make traveling easier for our Customers. Recently, our mobile website and apps have undergone a few improvements that will make everything from your trip, arriving at the airport, and boarding easier.
Book a Lyft Ride from the Southwest App
The Southwest Mobile Team has partnered with rideshare company Lyft to integrate a new day-of-travel banner into the Southwest apps. On the day of travel, a Lyft banner will be available for all logged-in users four hours prior to their flight. It will also be available for an hour following their arrival. The banner will link the user into the Lyft app or mobile website to book a Lyft ride.
Below are more specifics about the new Lyft feature:
Mobile Boarding Passes are now offered on Multi-Passenger Itineraries
A known pain point with Customers who book multi-Passenger itineraries is that they have been unable to retrieve their mobile boarding passes via the Southwest app and the mobile website—until now! Flyers on multi-Passenger itineraries will each be able to retrieve their own mobile boarding passes prior to their trip.
In order to retrieve a mobile boarding pass, users must:
In this release, users will be able to access their own boarding pass(es). Users will not be able to view or access the other traveler’s passes while logged into their account. Each user must log in to their own account to retrieve their own mobile boarding pass(es). We hope this feature will give our Customers more self-service options on the day of travel and in the future, offer an option for obtaining all passes on an itinerary.
International Booking has Landed
International booking in our apps and mobile website is finally available (Android and iOS versions 5.6.1)! We’re excited to offer this feature which will give our Customers wanting to fly to and from any of our international destinations a better on-the-go booking experience. We are currently working on adding in the change/cancel functionality to all mobile channels towards the end of the year.
We hope that these recent mobile enhancements will make your future trips with Southwest even more convenient!
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