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Southwest Airlines Community

True SWA Customer Service...

Adventurer A
I recently saw a great video of Southwest Airlines Operations Agent Joe Perirra working a delayed flight from PHX (Phoenix, AZ) to AUS (Austin, TX).  I think that Joe went way above and beyond to entertain the Customers on this flight.  Click here, if you would like to watch the video.  It is a bit long, about 20 minutes I think, but Joe is hysterical, and the Customers loved it! Tell us about a time when you experienced GREAT Customer Service from a SWA Employee.