Early Sunday morning, Dec. 18, 2022, I arrived at the Oakland, CA airport with NO FLIGHT back to Boise, ID to get away from my abusive, controlling boyfriend. I went to the frequent flyer line where I was first waited on by a gentleman named Mike. He knew I was frazzled and could sense it was very personal and I was upset. He said "are you OK?" I said, no, I just need a ticket back home to Boise. He said "can I get you a water", I said, "no thank you, I just want to get a ticket home please". He went to work however his computer wouldn't allow him to buy me a ticket so he jumped over to the other attendant who's name is Flo, short for Florence. She too saw my distress. She quickly got me a ticket then reached down and handed me a homemade cookie. She then walked out from behind the desk and gave me a big, sincere hug and said "you're a strong woman, you got this". I cried. Mike too said "you got this". I am BEYOND grateful for those 2 amazing Southwest Employees!! Sending love and hugs back to both of them...
Colleen H.
