Unfortunately, Southwest is not using technology like barcoding that was invented in the 50s that most retailers began using in the 80s. We can only assume because it is easier to do nothing than to spend a dime to update your archaic software systems.
My suggestion to everyone here is that if you do not have you luggage in your hands, file a claim for lost luggage. I don't care if some gate agent is telling you that they're bringing it up to you right now, file the claim.
The website has been changed to add a quick claim for lost luggage. It only took Southwest about 10 days to get that done in the middle of the mess.
