@KimKayTay wrote:
We left Charlotte this past Sunday with a daunting schedule as we had to fly to Nashville and then to another city before landing in Denver where we live. We stopped to talk to a customer service agent to see if we had any other solutions. Within minutes the amazing SW agent D Vontay found a direct flight that got us directly into Denver 3 hours earlier. He was so kind and helpful and absolutely made our day! Another reason to
love Southwest.
Thanks for sharing! Great to hear SW staff doing whatever it takes to assist you. As this message board is mainly customer-to-customer, would you be able to fwd your compliment either in an email directly to SW or via a post to SW's Facebook or Twitter/X account. Staff who watch the email and social networks should be able to relay your praise to the appropriate staff.
https://support.southwest.com/helpcenter/s/email-us
Glad your experience was great!
