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To my SWA brethren... I'm sitting on a plane flying home right now. The flight has sixteen people on it, and I'm sure Southwest is losing money on it. And yet, my experience has been wonderful. My bag was taken with a smile and courtesy. The gate agent was polite. The flight attendants were typically comical. All in all, they made my flight enjoyable. In this time of stress and uncertainty, I appreciate their help. I felt bad getting a refund for my Hawaii flight that I couldn't take, but I'll be sure to book another as soon as I can. Don't let the negativity get to you. Many of us appreciate your efforts. Stay safe and keep smiling.
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So glad to hear that the Southwest employees in the airport and inflight crew made your flight enjoyable.
If you get a chance I would send your kudos to Southwest on Twitter or Facebook so they can pass on the thanks to the airport and flight crews as I'm sure it will make their day during this crazy time.
-Blake