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Re: Free movies in iPad Pro not full screen

lusid1
New Arrival

This is seriously messed upThis is seriously messed up

Re: Free movies in iPad Pro not full screen

Masudalex
New Arrival

I have to face the same problem.  I am using the Vidmate app.  Any ideas southwest air helpful community? 

Re: Free movies in iPad Pro not full screen

TaraBamburg
Employee
Employee

Hey there! We are actively working with Global Eagle, our Inflight Entertainment provider to replicate and solve this issue. Can you send over which browser you are accessing the Portal from? And which version of the Southwest app you are running?

Re: Free movies in iPad Pro not full screen

DavidLP15
New Arrival

We have experienced the same issue - movie only shows in a "mimimized" version instead of the full screen. We are using the safari browser and the iPad Pro is brand new. 

Re: Free movies in iPad Pro not full screen

Mcrozet
New Arrival

Same issue with me.  iPad Pro 13.3.  Latest software version on iPad and app.  

tv works fine and you can expand the screen to fill the width.  But none of the movies. 

I will try the movie player app next flight. (I have just been trying with the Southwest app)

Re: Free movies in iPad Pro not full screen

Donfrank
New Arrival

I am also having this same issue.  iPad Pro, iPadOS 13.3.1, latest version of safari.  

Re: Free movies in iPad Pro not full screen

normkelly
New Arrival

I am having the exact same issue with a brand new iPad Pro. The OS is the latest, and I am launching from Safari, which is also the latest.

Re: Free movies in iPad Pro not full screen

TaraBamburg
Employee
Employee

Thanks so much for sharing! Your information helped us identify a root cause specific to iPad OS 13 and our movie player that will be addressed in our April app release.

Re: Free movies in iPad Pro not full screen

Jadlair
New Arrival

You may want to consider updating this before April. That’s 2 months away .

Re: Free movies in iPad Pro not full screen

Th3bigguy
New Arrival

It’s been broken since December and not going to be fixed to April.  I have like 8 flight between now and then.