SW Wifi network not dropping when I deplane

[SusanG]

Hi Dancing David,

This has been happening off and on for about a year or so.  I only use my iPad and nothing else on a plane so no other devices.  I've only chosen the approved Southwest wifi as far as I know.  Sometimes in clears within a week, sometimes I have to clear history.  It doesn't prevent me from going to new websites but seems to affect only pages on websites I visit.  Say I went to Facebook and clicked around.  When I get to hotel, I click on a link FB and it goes to getconnected.  So strange and random!  My husband flies with me on occasion and it has happened to him as well - again on an ipad.  Weird but true.

Thank you for responding.

Susan

[msturtz]

I'll echo what others have said...  in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane.

I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen.  But it wouldn't let me pay again, since I'd already paid.  I finally rebooted my device, and reconnected, then paid again, and everything was fine.  I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.

[ZevSupport]

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That's awesome! 

@msturtz wrote:

I'll echo what others have said...  in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane.

I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen.  But it wouldn't let me pay again, since I'd already paid.  I finally rebooted my device, and reconnected, then paid again, and everything was fine.  I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.

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[Seat_Amigo_App]

If you travel a lot, you probably are connected to the various airport wifi's as well. What I do is to disconnect from say the Southwest wifi and give it a few seconds to find LTE or your cellular carrier. Then decide which wifi to conect to.

Hope that helps,

Rusty Shaffer

CEO

www.seatamigo.com

[Hs1]

I’m at home now, and it’s been a week since my first flight where this happened and it’s still going I’m nowhere near the southwest WiFi places so I can’t disconnect or forget the network. What do I do I’m panicking 

[NicoleAshley]

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@Hs1 wrote:

I’m at home now, and it’s been a week since my first flight where this happened and it’s still going I’m nowhere near the southwest WiFi places so I can’t disconnect or forget the network. What do I do I’m panicking 

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We're so sorry to hear this. I am reaching out to our inflight Team and will circle back once I learn what could be going on. 

Thanks!

[TaraBamburg]

Hi there, @Hs1, I'm sorry to hear you are having issues. When you say "it's still going", I have a bit of information below to try to understand what you are experiencing.

Our network is very similar to a network like one you would find at a Starbucks. It is a public network accessed through an SSID, but ours is named "SouthwestWiFi". This SSID will only appear in your available networks within your settings on your device when you are near one of our aircraft. 

If you chose to interact with our Inflight Entertainment Portal while inflight (perhaps you enjoyed a free movie or chose to catch up on emails), you would have accessed it through the website www.southwestwifi.com. When you deplaned, you could be like me where you just locked your device and put it away which would have retained the page you were on in the Portal at time of locking your screen. If that's the case, you need to just close that tab/window on your device or change the URL to what you are actually wanting to do on your browser.

Were you still seeing the Portal or was something else occurring?

Thanks!

Tara

[dfwskier]

I guess hat I'd suggest two things

1) Turn off wifi on your device and then turn it back on. It should only give you wifi options from signals that are within range   .or.

2) Using your devices settings option, manually select the wifi service that you want to use

[scamp92]

Hi, having same problem on a Windows Laptop. the SW wifi is not showing up anywhere on my laptop for me to forget or delete it. But I keep getting an error that I am not connected to wifi and when I run the windows troubleshooter it offers the solution of manually connecting to the Southwest Wifi. It is messing up my productivity bigtime. Is there a fix? I tried updating and restarting my laptop.

Thank you

S.

[dfwskier]

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@scamp92 wrote:

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Thru the settings function you should be able  to select the network you want to connect to.

The should alleviate the issue.