It was a long day taking Flight 1584 from Chicago to Orlando. The flight had been delayed for over 2.5 hours. When we disembarked, I left the plane, rode the trolley to the departure and headed to baggage claim when I realized I didn't have my phone.
In a panic, I went to the information check and that person suggested I work with a counter agent. Niq was the sole agent at that hour and he started the process of telling me the steps of relocating my phone. He was told to fill out a form online to reclaim the phone from lost and found. Of course, with no phone I could not do that.
I gave Niq my number and he dialed it several times to see if an employee would answer to no avail. Niq suggested I get my luggage and he’d reconnect with me at the check-in counter in about 30 minutes, while he continued to relocate the phone. We met later after I retrieved my luggage and I found out that Niq went away and retrieved the phone.
I was elated. Our phones are our lifelines is this day and age. Like most of us, I cannot do my job with it. I am so grateful to have run into my very own Saint Niq, who was certainly saved the day.
P.S. I would be remiss not to mention Niq's helpers. I have a message on the lock screen with my wife's number. She told me that two people called her to let her know that someone cleaning the plane discovered the phone. I don't have their names, but know you have incredible people working at Southwest and they are appreciated.
