I understand mistakes happen. Like money in the wrong account for example. If the people would have verified with the bank that it was theirs the bank said yes and then they spent it would they still be accountable to pay it back? We called and checked several times. Do we have these points? We can use them for flights and we’re told yes they are yours to use! We were finally the ones who discovered what was going on and notified them about the problem. I do appreciate southwest giving us the $100 voucher because that is the cost of canceling our resort. We planned our entire trip around information they gave us multiple times I think the ethical and moral thing for the company to do is to stand behind what they said.
