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Southwest Airlines Community

Kickass certficates

Explorer B

Love the Kickass Certificates that SWA gives you with free drink coupons.  I like the idea that when I see a SWA employee doing a great job I have ability to reward them. 👍🏼👍🏼👍🏼


Re: Kickass certficates

Aviator A

The gate agent at DTW from BWI had unfolded our stroller for us and had it ready way earlier than anywhere else just recently - Kicktail!

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Kickass certficates

Aviator A

In Orlando I was put on standby at one gate and that agent forgot to hit the A List button so when I was confirmed on the new flight at the other gate it charged me the extra points to the anytime fare I noticed it and after telling the agent at the gate he's like let me make a call and got it fixed in about 10min rather than you can call customer relations later on to me going above and beyond for an issue he didn't create-- KICKTAIL for being amazing and saving me the phone call to customer relations