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Southwest Airlines Community

Over 300,000 points stolen

savister
Explorer C

A hacker just redeemed over 300,000 points from my account.  Has anyone ever gotten their points back?  This just happened 8 hours ago.

2 REPLIES 2

Re: Over 300,000 points stolen

dfwskier
Aviator A
Solution

Immediately contact SW. I've heard of them being able to stop the transaction from going thru, and yes I have heard of people getting their points back.

 

File a police report, too.

Re: Over 300,000 points stolen

alexclatterbuck
Explorer B

I don't understand.  My girlfriend just paid $300 to transfer 30k points.  How did this person access the points?