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Rapid Rewards is Down for Maintenance

New Arrival

How is it that the Rapid Rewards site is down for maintenance for an entire week? 

I've been in the I.T. business for 30 years and have never seen a site down for an 'upgrade' while not have the old site up. 

I need to book a hotel using points but that is not an option right now!😤

Spoke with several different agents and they are unsure and do not have an ETA for it to be back up???😡


SWA RR Site.jpg


Re: Rapid Rewards is Down for Maintenance

Top Contributor

Rapid Rewards is not down, the 3rd party company More Rewards is.

More Rewards Contact & FAQs 

Since Southwest does not control the More Rewards company Southwest does not know when/if the outage will be resolved.



Re: Rapid Rewards is Down for Maintenance

Top Contributor

Well, Southwest does actually have some control over More Rewards. (I suspect the reason the site is down is at their direction.)


See my post here.