- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member account
Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member account
01-03-2018 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I needed to change my solo flight which I used my Husband's RR account for. The site seemed to have issues this morning with just changing the flight so I did a full cancel (I normally just change the flight vs. cancel) and rebook so I didn't lose the price I found. The points have always been refunded to our accounts when I have made changes so I saw no problem there. However, the transaction is not showing up back in the account for the cancel. Is it just being slow or do I lose the points since I cancelled the flight instead of changing it since it's not under my account?
Thanks in advance,
Ruthie
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-03-2018 02:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
The RR points will be refunded to the account they came from, the account used to purchase the ticket. The refund is usually pretty quick, but could take a couple days.
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-03-2018 05:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Thanks! I have always seen them back in the account pretty quick too, hence my slight cause for concern!
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-03-2018 08:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Did you receive the cancellation email?
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-04-2018 01:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
That just adds to my confusion. As a matter of fact, I never received the cancellation email either and the screen timed out before I thought to print as it always shows up in my email. I type in the conf. # and it comes up $0 as well.
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-04-2018 01:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Can you retrieve the reservation either in your account or using the confirmation number and name here: https://www.southwest.com/air/manage-reservation/index.html
Perhaps the cancelation didn't actually go through?
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-05-2018 02:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I checked and even checked again.
That answer:
Sorry, we found some errors...
- We are unable to locate your reservation in our system, potentially because it has been cancelled. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-05-2018 04:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Reach out to Customer Relations. Your best bet is via Twitter.
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
Re: Refund on points for cancelled flight using Rapid Reward pts. booked under another RR member acc
01-05-2018 07:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I did send them an email. I'll try twitter if I don't hear back by Monday.