01-05-2018
07:07 PM
01-05-2018
07:07 PM
I did send them an email. I'll try twitter if I don't hear back by Monday.
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01-05-2018
02:32 PM
01-05-2018
02:32 PM
I checked and even checked again. That answer: Sorry, we found some errors... We are unable to locate your reservation in our system, potentially because it has been cancelled. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Error details Error detail 1: eykt4G8WTJ29XSN8PNVH-w : 4f3ad55b-8a90-4be6-a378-7e595203e3fc : 400520321
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01-04-2018
01:17 PM
01-04-2018
01:17 PM
That just adds to my confusion. As a matter of fact, I never received the cancellation email either and the screen timed out before I thought to print as it always shows up in my email. I type in the conf. # and it comes up $0 as well.
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01-03-2018
05:49 PM
01-03-2018
05:49 PM
Thanks! I have always seen them back in the account pretty quick too, hence my slight cause for concern!
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01-03-2018
01:44 PM
01-03-2018
01:44 PM
I needed to change my solo flight which I used my Husband's RR account for. The site seemed to have issues this morning with just changing the flight so I did a full cancel (I normally just change the flight vs. cancel) and rebook so I didn't lose the price I found. The points have always been refunded to our accounts when I have made changes so I saw no problem there. However, the transaction is not showing up back in the account for the cancel. Is it just being slow or do I lose the points since I cancelled the flight instead of changing it since it's not under my account? Thanks in advance, Ruthie
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01-03-2018
01:00 PM
I was also curious to the answer for this as I saw a guy with 2 dogs that are way too big for a carrier that fits under the seat and were just on leashes that boarded as is.
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