Refund

[bwheatfill]

After  purchasing ticket my husband was diagnosed with pulmonary fibrosis.  Advised by his doctor not to fly (going to elevated altitude) or be around large gatherings.  (He was going to a wedding).   Ticket cancelled, plus $75 fee....Told he could use the credit for a year.   Guess what?   HE IS NOT ABLE TO FLY!!!!!   Retired on a fixed income....is this the best you can do??  Seems like there should be some flexibility in your rules.  This wasn't just a decision not to go, it was recommended by his doctor.

[TheMiddleSeat]

Are you sure you're talking about the right airline? There's no $75 fee. Fake post? Either way, you purchased a nonrefundable fare. Refundable fares are available that provide cash refunds. 

--TheMiddleSeat

[CupCrusher40]

maybe you could fly him to Florida if the name must match voucher anyone know?

[jksobonya]

Southwest doesn't charge fees to cancel flights. You must be talking about another airline. 

--Jessica

[ZevSupport]

Are you maybe referring to a travel agency's fee?