Skip to main content

Southwest Airlines Community

Highlighted

YOUR POINTS ARE NOT SAFE!!!!

New Arrival

Just letting anyone know that is racking up rapid rewards points that they are not safe!!! Anyone can call in and change your email and steal them and Southwest will not do anything about it!!!

1 REPLY 1
Highlighted

Re: YOUR POINTS ARE NOT SAFE!!!!

Retired Community Manager

@patgies,

 

We have several questions that Representatives must ask to positively ID a Rapid Rewards Member before any adjustments can be made to an account. We take the Safety of our Customers very seriously, and the same goes for their privacy. 

 

If there's a Customer Service issue that we can assist you with, please reach out to us via one of the channels listed here