- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
03-31-2020 03:02 PM - edited 03-31-2020 03:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@AnyoneButSW wrote:
I have just spoken at length to someone in Customer Relations and after explaining what SW had said previously the operator looked up the latest SW memos and aviation rules etc and AGREED A FULL REFUND but it took ages. She also explained that as it was a Government mandated cancellation they had to refund.
Thank you, SWDigits.
Thank you for updating us here on The Community, @AnyoneButSW. While I'm glad to hear we're providing you a full refund, I apologize that you had to call more than once and received conflicting information. Please know that your concerns are taken to heart, and we're working every day to improve our communication as we navigate through this crisis.
Sincerely,
Community Manager
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
03-31-2020 03:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@AnyoneButSW wrote:
I have just spoken at length to someone in Customer Relations and after explaining what SW had said previously the operator looked up the latest SW memos and aviation rules etc and AGREED A FULL REFUND but it took ages. She also explained that as it was a Government mandated cancellation they had to refund.
Thank you, SWDigits.
Thank you, @SWDigits 🙂
Community Manager
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
03-31-2020 03:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
NicoleAshley - 5th time of asking and the rep today actually read SW own guidelines (to me) and then refunded. It was a long and nasty process but because you said 'try again' I did, and can now pay the mortgage. Thank you.
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
03-30-2020 05:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@AnyoneButSW I would get in touch with Southwest again as noted by NicoleAshley. See this thread for a customer refunded without any issues for a Southwest cancelled flight:
https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104754
Customer | Home airport DCA
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
Re: Benefiting from Covid-19 - SW profiting, while we can't pay our mortgages
04-01-2020 03:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
"
Hi @anyonebutswa. Thank you all for coming here and sharing your concerns. I know everyone is hurting, and I'm so sorry if we've been letting you down throughout these unprecedented circumstances. While we are not making exceptions to refund nonrefundable fares canceled by our Customers, I urge you to contact Customer Relations to discuss your individual situations if Southwest canceled your reservation. It's important to note that our Customer Relations Department is a different Department than 1-800-I-FLY-SWA. While Customer Relations' phone lines are not open on weekends, they respond on Facebook and Twitter 24/7/365. Thank you.
Community Manager
- « Previous
-
- 1
- 2
- Next »
-
No related discussions