03-21-2020 05:17 PMlefuawich
I just want to thank the WONDERFUL customer service agent "Tracy" for all she did to help me today. In this incredibly stressful time, she was kind, caring and we had a few laughs to book. She did everything she could to help me work out the reservation problems I was having and it was awesome. Thank you Southwest for employing such kind and caring people. It is truly appreciated!