HELLO, THIS IS BENJAMIN SIMPSON,
THIS HAS BEEN MY 3RD TIME TRYING TO REACH SOMEONE TO HELP ME OUT WITH THIS HUGE PROBLEM I HAVE.
ATTACHED ARE THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDES FLIGHT, RENTAL, AND HOTEL.
I RECENTLY USED SOUTHWEST VACATIONS FOR A TRIP TO HOUSTON. I BOOKED THE TRIP THROUGH SOUTHWEST AND BOOKED THE FLIGHT, HOTEL, AND RENTAL CAR USING SOUTHWEST. WHEN I BOOKED THE VACATION I PAID IN FULL WHICH WAS A TOTAL OF $1354.21( INCLUDING TAXES).
THE TOTAL WAS FOR THE FLIGHT, HOTEL AND RENTAL CAR.
THE VACATION WAS SEPTEMBER 17TH,2023 - SEPTEMBER 22, 2023.
ONCE THE TRIP WAS OVER I LOOKED AT ME CREDIT CARD (MASTERCARD ENDING IN 2345) AND SAW THAT I WAS CHARGED BY THE RENTAL CAR COMPANY (ALAMO) AND THE HOTEL (HAMPTON INN). I HAD ALREADY PAID FOR EVERYTHING UP FRONT WITH SOUTHWEST PRIOR TO THE TRIP. I DONT KNOW WHY I AM BEING BILLED TWICE!!!!! I HAVE TRIED TO GET THIS SOLVED WHICH THE RENTAL CAR COMPANY & HOTEL COMPANY HAVE TO ME I HAVE TO CONTACT SOUTHWEST TO RESOLVE THIS ISSUE.
ATTACHED IS THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDE FLIGHT, RENTAL, AND HOTEL.
UNDERNEATH THE SOUTHWEST CHARGES IS THE ADDITIONAL CHARGES I HAVE BEEN CHARGED BY THE RENTAL CAR AND HOTEL. I HAVE BEEN CHARGED 2X AND I NEED THIS RESOLVED ASAP. I HAVE BEEN TOLD SOUTHWEST HAS BEEN WORKING ON THIS AND I HAVE RECEIVED NOTHING FOR TWO WEEKS!!!!!!!
EVERYTHING YOU SHOULD NEED IS ATTACHED TO GET THIS COMPLETED!!
PLEASE HELP ME RESOLVE THIS, I AM VERY DISAPPOINTED.
PLEASE CONTACT ME ASAP
BENSIMP34@YAHOO.COM
225-333-7444
