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Southwest System Automatically Cancelled Flight But No E-Mail Notification Or Refund Processed
Southwest System Automatically Cancelled Flight But No E-Mail Notification Or Refund Processed
03-18-2024 08:35 AM
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I had a roundtrip flight booked. I had a second return flight booked for the same day, not knowing which city I would need to fly into. I didn't realize Southwest doesn't allow this, so they cancelled my roundtrip flight but I was never notified by e-mail or anything else, it just disappeared from my account. I called customer service and they said my credit card should be refunded, but it has been three weeks and no refund has been processed.
Do I now have to spend time haggling customer service to get my money back? They have a system that allows you to double book, and then they cancel without notification and hold your money hostage?
Horrible customer service. I guess I will have to file a claim with my credit card company and complain to the BBB.
Re: Southwest System Automatically Cancelled Flight But No E-Mail Notification Or Refund Processed
Re: Southwest System Automatically Cancelled Flight But No E-Mail Notification Or Refund Processed
03-18-2024 09:46 AM
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Check to see whether or not you ave a flight credit.
Re: Southwest System Automatically Cancelled Flight But No E-Mail Notification Or Refund Processed
Re: Southwest System Automatically Cancelled Flight But No E-Mail Notification Or Refund Processed
03-20-2024 07:44 PM
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@JimmyKelly01 wrote:
Please contact us for flight cancellation and changes at +1 (888) 495-1194.
Do not call that phone number. It is not associated with Southwest Airlines. Post reported for removal.