Unknown passenger type please try again

[Furious2george]

Hello I am currently trying to make a reservation through the app when I get to the end and try to enter a gift card I receive an error message that states. “Unknown passenger type please try again. Error 400310552” does anyone know why?

I have a lap child who is one and three adults

[DancingDavidE · Accepted solution]

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@Furious2george wrote:

Hello I am currently trying to make a reservation through the app when I get to the end and try to enter a gift card I receive an error message that states. “Unknown passenger type please try again. Error 400310552” does anyone know why?

I have a lap child who is one and three adults

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Try online if you can.

And just to clarify - you are booking three adult tickets. The lap child you can worry about later since the kiddo won't have a ticket, you just need to call after booking and have the lap child added.

You can do it at the airport as well, bring documentation about the baby's age then.

[Furious2george]

I tried a few days later and it worked without issue through the desktop.