VACATION CHARGES

[bensimp34]

HELLO, THIS IS BENJAMIN SIMPSON, 

THIS HAS BEEN MY 3RD TIME TRYING TO REACH SOMEONE TO HELP ME OUT WITH THIS HUGE PROBLEM I HAVE. 

MY CONFIRMATION NUMBER IS **************

I RECENTLY USED SOUTHWEST VACATIONS FOR A TRIP TO HOUSTON. I BOOKED THE TRIP THROUGH SOUTHWEST AND BOOKED THE FLIGHT, HOTEL, AND RENTAL CAR USING SOUTHWEST. WHEN I BOOKED THE VACATION I PAID IN FULL WHICH WAS A TOTAL OF $1354.21( INCLUDING TAXES).

THE TOTAL WAS FOR THE FLIGHT, HOTEL AND RENTAL CAR. 

THE VACATION WAS SEPTEMBER 17TH,2023 - SEPTEMBER 22, 2023. 

ONCE THE  TRIP WAS OVER I LOOKED AT ME CREDIT CARD (MASTERCARD ENDING IN 2345) AND SAW THAT I WAS CHARGED BY THE RENTAL CAR COMPANY (ALAMO) AND THE HOTEL (HAMPTON INN). I HAD ALREADY PAID FOR EVERYTHING UP FRONT WITH SOUTHWEST PRIOR TO THE TRIP. I DONT KNOW WHY I AM BEING BILLED TWICE!!!!! I HAVE TRIED TO GET THIS SOLVED WHICH THE RENTAL CAR COMPANY & HOTEL COMPANY HAVE TO ME I HAVE TO CONTACT SOUTHWEST TO RESOLVE THIS ISSUE. 

ATTACHED IS THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDE FLIGHT, RENTAL, AND HOTEL. 

UNDERNEATH THE SOUTHWEST CHARGES IS THE ADDITIONAL CHARGES I HAVE BEEN CHARGED BY THE RENTAL CAR AND HOTEL. I HAVE BEEN CHARGED 2X AND I NEED THIS RESOLVED ASAP. I HAVE BEEN TOLD SOUTHWEST HAS BEEN WORKING ON THIS AND I HAVE RECEIVED NOTHING FOR TWO WEEKS!!!!!!!

EVERYTHING YOU SHOULD NEED IS ATTACHED TO GET THIS COMPLETED!!

PLEASE HELP ME RESOLVE THIS, I AM VERY DISAPPOINTED.

PLEASE CONTACT ME ASAP 

[SoCalFlyer97]

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@bensimp34 wrote:

HELLO, THIS IS BENJAMIN SIMPSON, 

THIS HAS BEEN MY 3RD TIME TRYING TO REACH SOMEONE TO HELP ME OUT WITH THIS HUGE PROBLEM I HAVE. 

MY CONFIRMATION NUMBER IS R037034W

I RECENTLY USED SOUTHWEST VACATIONS FOR A TRIP TO HOUSTON. I BOOKED THE TRIP THROUGH SOUTHWEST AND BOOKED THE FLIGHT, HOTEL, AND RENTAL CAR USING SOUTHWEST. WHEN I BOOKED THE VACATION I PAID IN FULL WHICH WAS A TOTAL OF $1354.21( INCLUDING TAXES).

THE TOTAL WAS FOR THE FLIGHT, HOTEL AND RENTAL CAR. 

THE VACATION WAS SEPTEMBER 17TH,2023 - SEPTEMBER 22, 2023. 

ONCE THE  TRIP WAS OVER I LOOKED AT ME CREDIT CARD (MASTERCARD ENDING IN 2345) AND SAW THAT I WAS CHARGED BY THE RENTAL CAR COMPANY (ALAMO) AND THE HOTEL (HAMPTON INN). I HAD ALREADY PAID FOR EVERYTHING UP FRONT WITH SOUTHWEST PRIOR TO THE TRIP. I DONT KNOW WHY I AM BEING BILLED TWICE!!!!! I HAVE TRIED TO GET THIS SOLVED WHICH THE RENTAL CAR COMPANY & HOTEL COMPANY HAVE TO ME I HAVE TO CONTACT SOUTHWEST TO RESOLVE THIS ISSUE. 

ATTACHED IS THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDE FLIGHT, RENTAL, AND HOTEL. 

UNDERNEATH THE SOUTHWEST CHARGES IS THE ADDITIONAL CHARGES I HAVE BEEN CHARGED BY THE RENTAL CAR AND HOTEL. I HAVE BEEN CHARGED 2X AND I NEED THIS RESOLVED ASAP. I HAVE BEEN TOLD SOUTHWEST HAS BEEN WORKING ON THIS AND I HAVE RECEIVED NOTHING FOR TWO WEEKS!!!!!!!

EVERYTHING YOU SHOULD NEED IS ATTACHED TO GET THIS COMPLETED!!

PLEASE HELP ME RESOLVE THIS, I AM VERY DISAPPOINTED.

PLEASE CONTACT ME ASAP 

BENSIMP34@YAHOO.COM

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Hello-

It looks like you've been working with Southwest staff on this. I would also utilize the following contacts if you haven't done so yet as this message board is a customer-to-customer forum:

1-800-243-8372
customerservice@southwestvacations.com.
aftertravel@southwestvacations.com

Before calling again, I would confirm with the hotel of whether any separate 'extras' were billed to the room that was not paid for at booking if you haven't done so yet. Note that this is almost always the case with incidental deposits that usually get credited back within a few days. Also check with the rental car company too.