09-29-2021
10:53 AM
09-29-2021
10:53 AM
Great tips here - can't wait to get outdoors this fall!
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09-24-2021
02:05 PM
09-24-2021
02:05 PM
Hi @Shaleena I just moved this post to the Careers discussion board. I'm not sure how to answer your question, but I will see if I can find someone to help.
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01-16-2020
03:03 PM
4 Loves
@KelbyTansey Do you have dates for ELDP application window you can share?
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Hi @Lindsey! Christmas Vacation & Elf for the win!
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This is an incredible story. Thanks for sharing!
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01-07-2019
12:26 PM
4 Loves
Thank you @spacecoastbill and @dfwskier for providing the information on how best to contact Southwest Airlines.
I'm going to disable commenting on this thread since we've gotten a litle off track and ask everyone to refresh on our Community User Guidelines. We want you, and all Members, to feel comfortable sharing thoughts and ideas. We ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.
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09-05-2018
09:45 AM
09-05-2018
09:45 AM
Great tips! Congratulations on your growing family! 🙂
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07-10-2018
11:28 AM
@texaslawhorn182 @DancingDavidE @TheMiddleSeat @chgoflyer
We haven't announced a switch to almonds, but this blog post does confirm that as of August 1, we will no longer be serving peanuts onboard.
Ashley
Community Manager
Southwest Airlines Community
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06-28-2018
09:57 AM
1 Love
@DancingDavidE That is awesome! As a new mom, I will definitely look at getting one of these when she is bigger. Thanks for the photo! Cute traveler! 🙂
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@Kcfenn5, Southwest Airlines is a Company that cares deeply about our People and the People we serve. As such, we issued the following statement yesterday:
https://www.southwestaircommunity.com/t5/Southwest-Stories/Keeping-Families-Connected/ba-p/75714
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06-21-2018
12:33 PM
1 Love
@DancingDavidE, Great tip! Do you have any photos of the harness in action? I've never seen one of these in real life.
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@shavekost@schew737@vlkea01
Southwest Airlines is a Company that cares deeply about our People and the People we serve. As such, we issued the following statement: https://www.southwestaircommunity.com/t5/Southwest-Stories/Keeping-Families-Connected/ba-p/75714
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02-26-2018
12:15 PM
Hi @Longtimeflyer,
Southwest understands and respects that our Customers and Employees have diverse views on many topics. Our Company has not taken a particular position with regards to this organization.
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02-24-2018
03:06 PM
7 Loves
Hi @Terryw1, @henryhoward,
We do not have an affiliation with the organization.
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I’m excited to announce that Southwest Airlines is up for three Lithy Awards highlighting the Southwest Airlines Community, the Social Customer Care Team, and the Social Surprise & Delight Program! Our entries have been posted to the Lithium Community for public voting through Friday, May 19. You must have an account to vote, but creating an account is quick and easy. Once you are logged in all you have to do is give kudos to the Southwest entries by clicking the ‘Kudo’ button.
Here are the direct links to our entries where you can vote for Southwest:
Social Support Champion
Topline Titan
Surprise & Delight
Thank you for voting and showing your love to Southwest!
Ashley
Southwest Airlines Community Manager
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01-27-2017
05:16 PM
01-27-2017
05:16 PM
Hi @PaulRisberg,
@LindseyD's role as a Moderator is to keep the Community a productive environment for all Members, but please keep in mind that the Southwest Community is first and foremost a peer-to-peer community, not a direct customer support channel. Anyone needing direct support would need to contact Southwest via Phone, Email, Letter, Facebook, or Twitter. You can find more information in our Terms of Use and User Guidelines.
I hope this clears things up!
Ashley Mainz
Southwest Airlines Community Manager
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Hi @Luiniel,
Thanks for sharing this great inflight experience with the Community! If you'll send me a private message with your specific flight number, I'll look up Daniel's information and make sure he receives this recognition. Thanks for flying with Southwest!
Ashley Mainz
Southwest Airlines Community Manager
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01-06-2017
09:21 AM
01-06-2017
09:21 AM
Good Morning, @Snappy,
Thanks for your contributions to the Southwest Airlines Community. On behalf of our Community Team, I wanted to provide some clarity for you and other members as to why your original post was marked as solved. You asked for a contact to discuss the Rapid Rewards Companion Pass program, which Lindsey provided. As a Community Moderator, Lindsey has the authority to mark a post as solved when a question has been answered.
As stated in our Terms of Use and User Guidelines, this Community is not a formal Customer Service channel. The Community is a place to share your knowledge about Southwest and learn from others through friendly, productive discussions. If you need Customer Service support, you still have several options for reaching Southwest that you can find here.
Understandably, the subject matter here has been lively so I want to thank everyone for keeping the conversation respectful.
Ashley Mainz
Southwest Airlines Community Manager
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Hi @Regionmanager01,
Thank YOU for flying with Southwest Airlines! Look forward to seeing you onboard some of those new CVG flights.
Ashley
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11-28-2016
12:58 PM
Hi @GARYMABALOT,
Welcome to the Southwest Airlines Community! If you need specific help with your account, your best option would be to call or email Customer Service. Your options are listed here: southwest.com/contactus
Ashley
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Hi @WahooWolfe,
This is not a Southwest Airlines promotion. Here's the video @bec102896 mentioned that gives some tips for spotting these fraudulent promotions.
Ashley
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11-27-2016
01:21 PM
Hi @Lilly,
You can take that in your checked baggage, but not your carryon baggage (see TSA rules for liquids in carryon baggage). Make sure your checked baggage doesn't exceed 50 lbs or you may be subject to overweight baggage charge.
Enjoy your trip!
Ashley
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11-21-2016
05:16 PM
Hi @franzblau,
Welcome to the Southwest Airlines Community! I'm sorry to hear about the trouble you are experiencing at home, but you will be pleased to hear that we do a deep cleaning/sanitizing of our aircraft interior regularly. In addition, any aircraft that that needs special attention will be treated immediately by an exterminator.
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11-18-2016
04:15 PM
@OaklandTraveler I will relay that feedback to the appropriate Team.
Hope to see you around the Community!
Ashley
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11-18-2016
03:48 PM
11-18-2016
03:48 PM
Hi @Lilly,
Welcome to the Southwest Airlines Community! You are in luck because bags fly free on Southwest! Here is some information on weight and size limitations that should answer your question.
Checked Baggage Allowance
Southwest allows two (2) checked pieces of baggage per ticketed Customer. Size and weight limitations apply:
Each piece of baggage in excess of the free baggage allowance specified above that is not in excess of 62 inches (L+W+H) and 50 lbs. or less will be accepted for a charge of $75.00 per item one-way.
Excess baggage which is also overweight or oversized will be charged excess baggage plus the applicable oversize or overweight charge.
Carryon Baggage Allowance
Per TSA regulations, carryon items are limited to one bag plus one small, personal item.
Personal items include purses, briefcases, cameras, food containers, or laptops.
Southwest limits carryon bag dimensions to 10 x 16 x 24 inches.
Happy travels!
Ashley
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11-18-2016
03:36 PM
Hi @OaklandTraveler
Welcome to the Southwest Airlines Community! Hopefully I can clear this up for you - snow skis do fly for free on Southwest. As stated on Southwest.com (see Special Luggage/Sports Equipment), your ski equipment will not be subject to excess size charges. However, excess weight charges may apply if it weighs more than 50 pounds. Here's the exact excerpt noting the exception for size:
Snow ski equipment, including skis or snowboards, ski boots, and ski poles: including one pair of skis or one snowboard, one set of poles, and one pair of ski/snowboard boots encased in a container(s) acceptable to Carrier. When substituting ski equipment for a free bag, Southwest Airlines allows up to two bags (containing one set of snow skis, ski poles, and ski boots) to count as one item, even if they are packed and tagged separately. Note: Snow ski equipment will not be subject to excess size charges. However, excess weight charges may apply.
Ashley
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11-18-2016
11:35 AM
Hi @slbrantley,
Welcome to the Southwest Airlines Community! Thank you for sharing this idea for drink coupons. Our Rapid Rewards Team is always looking for ways to improve the program so I will pass this along to them.
Hope to see you onboard a Southwest flight soon!
Ashley
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