@RubyGrace wrote:
I've run into a bit of a snag with my Southwest Airlines booking and was wondering if anyone else has experienced something similar. I recently made a reservation for a flight, and upon checking the details, I noticed a discrepancy between my booking confirmation and the flight itinerary displayed on the website.
I've never had this happen to the point of discrepancy. I typically doublecheck the "Select Flights" page as departure date draws closer to price check and to get somewhat of an idea of whether any of the flights may be getting closer to being full but my originally booked flights would still be there.
However, I've noticed that sometimes Southwest may stop selling seats to any given flight as departure date approaches and may either pull the sales option from the "Select Flights" page or show "Unavailable" for all the fare classes. That was the case when I had to take a trip on the Monday after Tropical Storm Hillary passed through SoCal...After Southwest posted the Travel Advisory for the storm, all of the morning flights for Mon 8/21 were no longer showing on the "Select Flights" list for my trip and many of the afternoon flights became "Unavailable" shortly thereafter. I'm assuming there was a likelihood of these flights being canceled.
Also, whenever I doublecheck my bookings before finalizing the transaction, there have been a couple of times where I caught myself picking the wrong date or times and had to go back to the "Select Flights" or even the fare calendar page to fix. Sometimes, I'll see different times showing for different dates...and of course different fares.
Anyway, I would doublecheck this again and if you still notice a discrepancy, I would give Customer Service a ring just to be sure.
