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Background check

Explorer C

So i got hired on January 12  for southwest customer service agent and we did everything on the 12 but I forgot to fill my sterling Aplication for my background check so they send me a friendly reminder to do it on the 16 I haven’t received any email from southwest because I received an email from Sterling saying it done  why is it taking so long ?


Re: Background check


Hi there, @Jr123


Congratulations on your contingent offer! Rest assured that our Careers Team is actively working to get your employment details finalized and to provide an update to you. With a high volume of applications and Candidates, it may take our Teams some time to complete all necessary steps and follow up with you.


We appreciate your patience, and we can't wait for you to join us for the ride of your career as a Southwest Airlines Customer Service Agent!