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New Hire Customer Service Agenttt

CeceGirl29
Active Member

My name is Asysha i just got offered a position with southwest I’m so excited 😆 🎉 and nervous. If anyone has any tips on training i would Abe very grateful. Was you able to meet new people and make classmates friends 

10 REPLIES 10

Re: New Hire Customer Service Agenttt

Pattalamantez
Active Member

Congratulations! Start studying the airport codes and military time. 

Re: New Hire Customer Service Agenttt

CeceGirl29
Active Member

Thank you so much @Pattalamantez i appreciate it so much i will start studying 

Re: New Hire Customer Service Agenttt

TPArampgirl
Active Member

Like @Pattalamantez said. Airport codes! Someone shared this site in another post. It's what I'm using and is current. 

 

https://www.studystack.com/flashcard-3508643 

 

I hope it helps!

Re: New Hire Customer Service Agenttt

CeceGirl29
Active Member

@TPArampgirl  Yes it does help i will Start writing these out and get started on studying this right away 

Re: New Hire Customer Service Agenttt

Pattalamantez
Active Member

@TPArampgirl I like the tests for military time and codes on this site even though there’s so many non SW airport codes. Check it out. 
https://airlinecareer.com/tests/

Re: New Hire Customer Service Agenttt

TPArampgirl
Active Member

@Pattalamantez I had a federal job for 8 years, military time was forced on me. Lol. I'm good on my airport codes, I need to learn the smaller airports tho.😬 The link I posted was given to me, and its the current list of SW destinations. 

Re: New Hire Customer Service Agenttt

Tmike92
Active Member

First off, WELCOME & CONGRATULATIONS.

 

I'm currently in week 3 of training 🙂 

 

Your first week is called “federal” week. It’s where you go over required courses and conpany policies  before you can start OJT. You’ll order uniforms and be able to set up your benefits. At my station it was M-F for week one, but the next 2-3 weeks Its OJT and had a mix of shifts mirroring my trainers schedule.

 

 I leave to Dallas on Sunday for 11 nights 🙂 

 

STUDY YOUR AIRPORT CODES!

 it’s required for you to pass with 85% or higher, your trainer won’t be able to reload the course if you do not pass. It must be taken prior to heading to Dallas.

Re: New Hire Customer Service Agenttt

CeceGirl29
Active Member

@Tmike92 @Thank you so much for the in depth detail information so just to clarify i take the airport code exam before i go to Dallas ??

Re: New Hire Customer Service Agenttt

Pattalamantez
Active Member

https://airlinecareer.com/tests/24-hr-clock-test/

Add 12 to the hours between 1:00 and 11:59 PM and eliminate "PM." For the afternoon, evening, and night hours, simply add 12 to the 12-hour time to convert it to 24-hour time.