Skip to main content

Southwest Airlines Community

Being cleared question

toshii
Explorer C

I have a question about stand by flights, I received a notification that I was cleared as well as an email. I let them know at the ticketing area and they said that they had no more available seats. How is that possible when I was the first on the list and about 7 other there with me were also cleared and got on the flight? I just went to make sure nothing wonky is going on before I escalate this issue. I believe the lady at the counter accidentally canceled my stand by and did not tell me and instead lead me on to think I still had a ticket for that flight.