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Southwest Gift card(Costco)-Southwest says PIN incorrect - partially used twice in past
Southwest Gift card(Costco)-Southwest says PIN incorrect - partially used twice in past
02-28-2024 05:18 PM
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Hello,
I don't know how to get this resolved. Looking for some help here...
I have a South West gift card, a friend gifted it to me. I used it twice successfully using the card number and PIN.
Today, when I tried to use again, it did not work. And I cannot check the balance either.
Spent almost an hour talking to 2 different people in SW and they claim the PIN I am using is incorrect. And they can see the balance, but I cannot use it. One of them also said no one can change the password.
I requested my friend to get the details from Costco again - and yes - I had the same card and pin numbers.
What can I do ???
Thanks in Advance !!!
P
Re: Southwest Gift card(Costco)-Southwest says PIN incorrect - partially used twice in past
Re: Southwest Gift card(Costco)-Southwest says PIN incorrect - partially used twice in past
02-28-2024 05:54 PM
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Good question.
I guess if I were you my first step weould be to retrieve the e-mail confimations for the two timesd you used the card. The confirmations should show the gift card number and the amount of the card that was used.
Then I guess I would send an e-mail making your request and including the information obtasined in the paragrpah above. CLick on contact us (below) to do so.
Having a paper trail will probasbly be important.
I wish you luck.
Re: Southwest Gift card(Costco)-Southwest says PIN incorrect - partially used twice in past
Re: Southwest Gift card(Costco)-Southwest says PIN incorrect - partially used twice in past
02-28-2024 06:43 PM
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Thank you for a quick response.
I will raise a case and share updates.
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