Wanna Get Away Cancellation

[namvien]

Hi,

I booked a Wanna Get Away flight for myself through Chase Travel Portal. What happens when I cancel the flight? Will I receive a refund to my credit card that I used to pay for the ticket through Chase Travel or will I receive the flight credit on my Southwest account? 

Thanks!

[05bardic]

WGA fares are not refundable to the original payment method, so you would receive a flight credit. As long as you entered your rapid rewards number when booking with the third-party (in this case, Chase Travel), it should show up in your SW account immediately after you cancel the flight. 

[namvien]

Hi,

Thank you for your response.

I didn't enter my rapid rewards number when I purchased the ticket through Chase Travel at the time. 

I already canceled the flight. Upon checking, my Southwest account, I noticed my Available Credits are $0.00 still on Southwest's website.

Also, I didn't see where you can enter the Rapid rewards number when you purchase the ticket through the Chase Travel portal. Can you point it out for me, please?

Thank you!

[namvien]

Ok, I saw where we can enter the Rapid Rewards number if we purchase tickets through Chase Travel, but I didn't enter this number when booking that flight. 

What will happen? Will I still receive my flight credit or a refund to the CSP?

Thanks!