Southwest Airlines Community

@DancingDavidE wrote: @bec102896 wrote: I thought the credit cards came with free upgraded boarding several per year depending on the card you have. You charge it to your card then you get a statement credit for it  There is still a tier that doesn’t include it, I forget the names of the card tiers.  The card with the lowest annual fee (only $69) offers EBCI instead of Upgraded Boarding. I think that one is called the Premier RR card.  ... View more

@YeahNoMaybe  Indeed, you are correct. I got all excited for nothing. Sad panda.     ... View more

The Wifi is $8 per leg, so if you have one connecting flight you'd need to purchase it again for the second flight. If you purchased a Business Select fare, Wifi is included in the fare for both legs.    https://support.southwest.com/helpcenter/s/article/onboard-experience-and-wifi?clk=GSUBNAV-WIFI-INFLT   4  Internet access for $8 per device from takeoff to landing. Price is subject to change. May not be available for the full duration of flight. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. We also prohibit access to certain obscene or offensive content.   ... View more

Under your passenger info, the same as you would if you were flying without a companion.  ... View more

This should happen automatically since the change isn’t recent, it went into effect May 2023. Just make sure you are on the same reservation and you enter the adult passenger’s pre-check number when booking.    I will add there is always the possibility for exceptions:   TSA’s website notes “Children 13 to 17 may be randomly excluded from receiving TSA PreCheck on their boarding pass. In these cases, they must go through standard security screening.”  ... View more

Cameron was just doing his job by telling you that you could not stow your carry-on in front of you when you were seated in the first row.  This is 100% normal when you're in a row that does not have seats in front of you.   He was also doing his job by asking you not to go against the flow of traffic to get your bag while other passengers were deplaning. This is fairly standard plane etiquette.   Your complaint that you received a cup of coke instead of a can of coke is petty considering the drinks are complimentary. If there were turbulence you would have received NO coke.      ... View more

I see deals in June from West Coast cities to Denver, not sure why you don't see them.   Seattle to Denver $75 Portland to Denver $75 Vegas to Denver $73         ... View more

@AustinCompanion wrote: Airlines need to enforce stricter rules, requiring a doctor's notes. Then there would not be as much abuse. Basically you can show up at the curb and request a wheelchair and then suddenly you are pre-border (if you have no shame).  It's been discussed many times on this forum. Yes it's terribly abused, but it's against federal law for the airline to require a doctor's note.  ... View more

@manilowmaniak wrote: Who is WGA? WGA on this forum is Wanna Get Away (fare). ... View more

Interesting. Another user reported the same issue this week when using Apple Pay. I'm surprised that this has been a known issue for months and SW still offers it as a payment option.   Would be nice if there were somewhere to put a PSA not to use Apple Pay with Southwest.    https://community.southwest.com/t5/Reservations/SOUTHWEST-TOOK-MY-MONEY/m-p/171898#M8476       ... View more

@ffflyer wrote: Never book third party! Bood directly with the hotel and directly with the airline. Otherwise you are just asking for truoble. Not worth the few bucks you might save.   While I absolutely agree with this, booking Points Plus hotels through SW Hotels is one of the fastest ways to earn and keep your Companion Pass each year. For that reason I roll the dice on the third-party bookings, and once I have reached the required points for CP for the next year, I go back to booking direct. Luckily I have never had an issue with SW Hotels, but I willingly accept the risk in exchange for CP.  ... View more

  @willjoh wrote: Are all Southwest flights in the same terminal at MCO including international flights?   It seems like MCO has a separate terminal for international flights (Terminal C) while Southwest is in Terminal A.   All SW flights out of MCO will be Terminal A. ... View more

Since you made the booking online, you should have received an email with the flight confirmation #. Maybe check your spam folder? ... View more

In case she plans to already check two other bags, I should add that a wheelchair does not count toward the baggage limit on any airline, so long as there are no other personal items in the bag. If you also have other belongings in the bag with the wheelchair, the airline can count that bag toward your checked items.  ... View more

Southwest allows one free carry on and two free checked bags per passenger, so as long as it's not oversized or overweight, and she doesn't already have two other bags she plans to check then it wouldn't be an issue.    Checked bags: Up to 50 pounds each 62 inches in size (length + width + height) ... View more

To summarize, you booked a non-refundable room and you're angry because they won't give you a refund. You got an agent who was kind enough to let you move it to a future date (rare because non-refundable rooms are typically not changeable), yet you're still mad because they won't also give you a partial refund... on your non-refundable booking.  ... View more

@drgwright wrote: there needs to be a way to ensure a family gets to sit together, especially with younger children..   If you want to ensure your entire party gets seated together on a Southwest flight, you can do so by purchasing Business Select fares for each person on your reservation. You will all have boarding positions between A1-A15. ... View more

@amlokey1s wrote: I guess my question is what do they mean by over two?   Are we talking the day after their second birthday they aren't considered a lap child, or they are a lap child until they turn 3? It's before their second birthday.   "One child over 14 days and under two (2) years of age, not occupying a seat, may be carried as a Lap Child when traveling with an adult (12 years of age or older)."   https://support.southwest.com/helpcenter/s/article/flying-with-infants ... View more

Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.   Submit a compliment  ... View more

Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.   Submit a compliment  ... View more

Only the 3 year old and 6 year old are guaranteed to receive family boarding. You can request assistance with the other two from the gate agents, but there's no guarantee you'll receive it as the policy only applies to children 6 years old and under. If it were me, I would pay for upgraded boarding for the 9 and 10 year old children. I understand you don't want to leave them alone, so that way they could at least board ahead of you instead of you leaving them alone at the gate. If they went towards the back of the plane you'd almost be guaranteed to sit together once the rest of you board during family boarding.  The people who pay for early boarding almost always choose the front of the plane.     If you're traveling with a child six years old or younger: Up to two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. If you are traveling with a child age seven to 13 years old: If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost. Families can speak to Gate Agents or Flight Attendants to request assistance. ... View more

Try here:   https://www.flylax.com/lax-comments-and-contact-us/baggage-lost-and-found     ... View more

@DancingDavidE wrote:This must be some promotional pass? I'm not sure how you got February of next year but assuming the date are correct this is the best advice to book one-ways and then you can use CP on one leg and pay for the other.   @DancingDavidE Yep, Chase recently ran a promotion to earn CP through 2/28/25. ... View more