Southwest used to be very good. But not more. The last two reservations I had were changed to extremely poor flight itineraries. Flying from JAX to MKE we were suddenly routed through Denver about 900 miles out of the way. Added hours to our flight time.
Our 2nd reservation where we were flying from JAX to CMH with a stop in BWI a nice itinerary was changed so we'd fly into Denver for a stop and then to Midway for a stop and FINALLY to Columbus.
This added 5 hours of extra flight time and almost tripled our over all travel time. Absolutely ridiculous.
SW rarely made extreme changes like this in the past & was usually at most an hours adjustment but the stops stayed the same. You can't depend on SW anymore. They obviously could care less about their customers and treat us like garbage. Jerking us around all over the country like they do now.
I've been a loyal Southwest customer for decades but NO MORE. I will gladly pay the other airlines baggage fees or change fees to avoid Southwest. Southwest is obviously in deep trouble and it seems to be well deserved.
It's pointless to book flights when the itinerary you choose means nothing to this company.
