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possible cancel due to child surgery

Explorer C

i know we can have funds used for future flight ,is there a way to get extension  from purchase date,, we are scheduled  for March  22 2017,  .,purchased Dec 6, 2016, but dghter may have to have emergency surgery on her ears . Thank You . Donna 


Re: possible cancel due to child surgery

Aviator A

Southwest doesn't do expiration date extensions. So there are two possibilities. 1) You can get travel funds, good until December 2017, for the same passengers. This is guaranteed. 2) If you contact Customer Relations, they may be able to offer you a refund due to the circumstances. It's worth trying.


Good luck!