Southwest Airlines Community

Our Hearts are heavy this week, but we remain committed to LOVE above all, and we ask you to commit to the same. We are working with City of Dallas - City Hall and Dallas Area Rapid Transit (Official DART page) to offer travel assistance to family affected by last night's tragedy.   ... View more

Update at 4 p.m. CDT As the on-scene investigation into today’s shooting outside Dallas Love Field concludes, Southwest reiterates that all of our Employees and Customers are safe, and that our work with local and federal authorities continues moving toward fully restoring our ontime performance at the airport.  Vehicular traffic is flowing normally around the main terminal complex.  The airfield remained open as the Transportation Security Administration (TSA) worked to secure all areas of the building, and to screen a backlog of people and baggage created by the incident.  Our People continue their laudable work with Customers whose plans were disrupted by delayed departures, 10 temporary diversions of aircraft bound for Dallas, and approximately a dozen canceled Dallas departures out of the 180 in today’s flight schedule.  Customers traveling to and from Dallas Love Field tonight should consult ‪Southwest.com for the latest information regarding specific flights, and for flexibility in changing travel plans. Original Statement at 1:30 p.m. CDT As the investigation into today’s shooting outside Dallas Love Field continues, Southwest confirms all of our Employees and Customers are safe, and that we’re working with local and federal authorities to fully restore our operation at the airport.  Vehicular traffic is being routed around the active investigation scene by local police.  Customers traveling to and from Dallas Love Field today should consult ‪Southwest.com for the latest information regarding specific flights, and flexibility to change travel plans that involve Dallas today.  We’re working with air traffic controllers nationwide to manage inbound air traffic.  The airfield remains open and the Transportation Security Administration (TSA) is working to secure all areas of the building and screen a backlog of people and baggage created by the incident.  Flights already bound for Dallas will be able to land, taxi to a gate, and our Customers will be able to deplane into the terminal. ... View more

With international routes to cities hosting the games, Southwest flies the heart of futbol! And we’re giving you a chance to win two roundtrip international tickets just by showing heart for your team during the games. Entering is easy!  Follow Southwest Airlines on Twitter (@SouthwestAir), and during each of the sponsored games listed in the official rules below, submit via Twitter a photo of yourself showing your love of futbol.  Be sure to use the coordinating game hashtag (listed in the chart below) as well as “#SWASweeps” during the designated times outlined in the table below. Good Luck!   The Heart of Futbol Sweepstakes (“Sweepstakes”) Official Rules NO PURCHASE NECESSARY TO ENTER OR WIN.  A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.  VOID IN ALASKA, FLORIDA, HAWAII, NEW YORK, AND WHERE PROHIBITED OR RESTRICTED BY LAW. Eligibility: Sweepstakes is open to all legal residents of the 48 contiguous United States and the District of Columbia (excluding Florida and New York) who are 19 years of age or older and have a valid e-mail address and Twitter® account at the time of entry. Employees of Southwest Airlines Co. (“Southwest Airlines” or “Sponsor”), their advertising and promotions agencies, and their immediate families (spouse and parents, children and siblings and their spouses) and individuals living in the same households of such employees are ineligible.  Eligibility is contingent on agreement to, and compliance with, these Official Rules.  Sweepstakes subject to all applicable federal, state, and local laws and regulations.  This Sweepstakes is offered in the United States only and shall only be construed and evaluated according to United States law. Do not enter this Sweepstakes if you are not located in the United States. To Enter: Sweepstakes runs from June 3, 2016 at 10:00 AM Central Standard Time (“CST”) through June 13, 2016 at 11:59 PM CST (“Sweepstakes Period”). During the Sweepstakes Period, potential participants must have a Twitter account and use appropriate tags in their submitted comments and/or photos as described below. The Sweepstakes consists of one (1) challenge for each “game” per day as described below (“Game”), for a total of ten (10) Games.  Each Game and time period for entry (“Entry Period”) will be posted each day on Twitter.  The Entry Period for each Game will be within the designated time set forth in the table below, which represents when such Game will be broadcast.  To enter the Sweepstakes, submit a photo of yourself showing your love of futbol on Twitter using the coordinating Game hashtag and “#SWASweeps” as follows:   Supported Sponsored Broadcast Games, Entry Periods, and Hashtags Date Game Entry PeriodStart Time Entry PeriodEnd Time Hashtag June 3, 2016 USA vs COL  8:30 PM CST 10:30  PM CST #USAvCOL June 4, 2016 CRC vs PAR 4:00 PM CST 6:00 PM CST #CRCvPAR June 5, 2016 JAM vs VEN  4:00 PM CST 6:00 PM CST #JAMvVEN June 5, 2016 MEX vs URU  7:00 PM CST 9:00 PM CST #MEXvURU June 7, 2016 USA vs CRC 7:00 PM CST 9:00 PM CST #USAvCRC June 9, 2016 MEX vs. JAM 9:00 PM CST 11:00 PM CST #MEXvJAM June 11, 2016 USA vs PAR 6:00 PM CST 8:00 PM CST #USAvPAR June 11, 2016 CRC vs COL 8:00 PM CST 10:00 PM CST #COLvCRC June 13, 2016 MEX vs VEN 7:00 PM CST 9:00 PM CST #MEXvVEN June 13, 2016 JAM vs URU 9:00 PM CST 11:00 PM CST #URUvJAM   Potential participants must first “follow” Southwest Airlines on Twitter via the Official Southwest Airlines account (@SouthwestAir).  Entries must be posted to the Official Southwest Airlines account using the hashtag “#SWASweeps” and the coordinating Game hashtag.  Participants (as defined below) may share their Twitter photos on Facebook® and/or Instagram® but will not gain any additional entries by doing so.   All entries become property of Sponsor and will not be acknowledged or returned. Incomplete entries are not eligible. Entries must be received between the Entry Period start time and end time as outlined above for each game listed. Entries limited to one (1) per person. Sponsor’s computer is the official timekeeping device for this Sweepstakes.  Participants must use the hashtag “#SWASweeps” for entry to be valid.  Questions, comments, or complaints regarding this Sweepstakes must be directed to Sponsor and not Twitter. Tweets and photos may not be indecent, obscene, hateful, tortuous, defamatory, or libelous or contain material that violates or infringes another’s rights, or disparage Sponsor or any other person or party affiliated with the Sweepstakes, or contain material that is unlawful in any way. Sponsor reserves the right to disqualify any entry that it finds unlawful, or in violation of these Official Rules, all in its sole discretion. Tweeting constitutes entrant’s consent to give Sponsor a royalty-free, irrevocable, perpetual, non-exclusive license to use, reproduce, modify, publish, create derivative works from, and display in whole or in part, on a worldwide basis, and to incorporate it into other works, in any form, media or technology now known or later developed, including for promotional or marketing purposes. If requested, Participant will sign any documentation required for Sponsor or its designees to make use of the non-exclusive rights entrant is granting to use the content. Sponsor is not responsible for late or incomplete entries, which will be disqualified.  Entries must not disparage; contain material that is inappropriate, indecent, offensive, illegal, or vulgar; or promote bigotry, racism, hatred or discrimination based on race, gender, religion, or sexual orientation. No photocopied, mechanically, or electronically reproduced entries accepted.  Any attempt by any person found to enter or in any way attempt to obtain more than the authorized number of entries will be found to be ineligible, and their entries will be disqualified.  Any eligible individual participating in this Sweepstakes shall be a “Participant.”  Participation must be by the Participant. In the event of a dispute as to the identity of a Participant, the authorized account holder of the email/Twitter account used to enter the Sweepstakes will be deemed to be the Participant.  Potential winners may be required to show proof of being the authorized email/Twitter account holder.  If the identity of the individual who actually participated in the Sweepstakes cannot be resolved to Sponsor’s satisfaction, the affected individual’s entry will be deemed ineligible. Participants are required to provide truthful information and Sponsor will reject and delete any entry that it discovers to be false or fraudulent.  Sponsor will disqualify any entry from individuals who do not meet the eligibility requirements, and may also delete any entry received from persons under the age of 13 in compliance with the Children’s Online Privacy Protection Act. Drawing: Sponsor will randomly select one (1) winner per Game after the end of the Entry Period for such Game from all eligible entries. Sponsor will notify potential winner via Twitter. The potential winner will be asked to contact Sponsor with a given email address provided via Twitter. Once potential winner and Sponsor make e-mail contact, Sponsor will provide a photo for the potential winner to upload to the Twitter account the user uploaded the original photo with in order to validate their account. Upon validation, potential winner must execute and return the Required Documentation (as defined below).  Odds of winning will depend on the total number of eligible entries received. Participants need not be present to win. All potential winners are subject to eligibility verification by Sponsor, whose decisions are final and binding.  A PARTICIPANT IS NOT A WINNER OF ANY PRIZE, EVEN IF NOTIFIED OF BEING A WINNER, UNLESS AND UNTIL THE PARTICIPANT’S ELIGIBILITY HAS BEEN VERIFIED. Prize: Ten (10) winners (one (1) winner per game) will receive round-trip air travel on Southwest Airlines® for winner and one (1) guest to the winner’s choice of international destination served by Southwest Airlines (subject to Air Travel Restrictions below). Approximate retail value of all prizes is $8,000.00. Air Travel Restrictions:  Air travel is subject to Southwest Airlines terms and conditions; certain restrictions may apply.  Roundtrip travel on Southwest Airlines will be awarded in the form of four (4) Southwest flight e-passes.  Each Southwest flight e-pass is valid for one-way travel on Southwest Airlines-operated, published, scheduled service in the United States and Puerto Rico. The Southwest flight e-pass will bear the date of issue and the date of expiration. Expiration dates will not be extended, and travel must be completed on or before the expiration date. The Southwest flight e-pass is not valid on interline or codeshare service. The Southwest flight e-pass is non-refundable and is not redeemable for cash or credit. The Southwest flight e-pass will not be replaced for any reason, including, without limitation, if lost, stolen, or fraudulently used. The Southwest flight e-pass is non-transferrable and cannot be sold to a third party. Sale, auction, or re-tendering of the Southwest flight e-pass for money or otherwise is strictly prohibited. The Southwest flight e-pass may not be used for promotional purposes unless previously approved by Southwest Airlines. Any suspected fraud, misrepresentation, misuse, abuse or violation of the Southwest flight e-pass rules and regulations may result in cancellation of the Southwest flight e-pass(es). Southwest flight e-pass holders are required to be nineteen (19) years of age or older and a legal U.S. resident. However, the recipient of a Southwest flight e-pass may arrange travel for another person if done without selling or bartering a Southwest flight e-pass.  Air transportation by Southwest Airlines is subject to Southwest Airlines’ Passenger Contract of Carriage set out at https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf.  If the winner does not live in a city served by Southwest Airlines, he/she is responsible for transportation to and from the nearest airport served by Southwest Airlines.  Winner is responsible for booking all travel and paying all applicable international taxes and fees.  Travel is based on seat availability.  Seats on any desired flight are not guaranteed.  Winner and guest(s) must travel on the same itinerary and are responsible for obtaining all required travel documents. Winner and guest must have valid government-issued photo identification at the time of travel.  If the travel guest is a minor, winner must be his/her parent/guardian, or be accompanied by his/her parent/guardian.  Should itinerary include international travel, government-imposed per passenger travel taxes of up to $150.00 per person are not included and are payable by each of winner and guest prior to travel. Prize must be accepted as awarded or prize will be forfeited and awarded to an alternate winner. Travel accommodations and other restrictions apply. All costs and expenses associated with prize acceptance and use not specified herein as being provided, including but not limited to lodging, transportation costs, meals, gratuities and other expenses incurred by accepting the prize, are the sole responsibility of the winner.  No prize substitutions, cash equivalent, or transfer of prizes permitted except at the sole discretion of the Sponsor.  Sponsor reserves the right, at its sole discretion, to award a prize of greater or equal value if the advertised prize is unavailable. To Claim Prize: Winner will be notified by phone and/or e-mail and will be required to complete and sign an Affidavit of Eligibility and Liability Release and, where legal, a Publicity Release (collectively, the “Required Documentation”). The Required Documentation will be mailed or emailed, based on the potential winner’s preference upon account validation.  If a potential winner cannot be contacted using the information provided or fails to respond to Sponsor’s attempt to notify them of selection within three (3) days; if any notification is returned as undeliverable or yields an error of undeliverable type “bounce back” email (regardless if the message is ultimately delivered to the recipient); if Sponsor is unable to verify potential winner’s eligibility; if potential winner fails to sign and return the Required Documentation within the required time period or fails to comply with these Official Rules; if any prize is returned undeliverable; if a potential winner is unable or unwilling to accept the prize as stated; or if the potential winner cannot be verified as eligible for any other reason, the potential winner is disqualified and an alternate winner will be selected by random drawing from among the eligible entries.  In the event that a potential winner is disqualified for any reason, the next received and eligible entry received by Sponsor that is fully compliant with these Official Rules shall be deemed the winner, until the prize is awarded or until four (4) attempts have been made to award the prize and each attempt has failed.  Sponsor will identify each potential winner and verify the potential winner’s eligibility after the end of the Sweepstakes Period.  If unable to verify eligibility, Sponsor will select an alternate potential winner within a reasonable time thereafter.  If applicable, winner’s guest must execute a Liability Release and, where legal, Publicity Release, prior to the issuance of travel documents.  If a guest is under eighteen (18) years of age, a parent or a legal guardian must sign on behalf of such guest and accompany such minor guest. Conditions: Payments of all federal, state, and local taxes are solely the responsibility of the winner.  Winner will be required to sign an IRS Form W-9 with the winner’s full social security number or the equivalent.  Failure to submit a Form W-9 upon request will result in forfeiture of the prize.  Winnings of $600 or more will be reported to the IRS.  By participating in the Sweepstakes, winner agrees to have his/her name, voice, likeness, photograph, statements, opinions, biographical information and/or Sweepstakes entry used in any advertising or broadcasting material, whether relating to this Sweepstakes or otherwise, in any media, worldwide, now known or hereinafter developed, in perpetuity, without additional notice, payment, or other compensation unless prohibited by law, and, where legal, to sign a publicity release confirming such consent prior to acceptance of the prize.  Sponsor, it its sole discretion, reserves the right to disqualify any person tampering with the entry process, the operation of Sponsor’s website, or otherwise in violation of the Official Rules.  Sponsor further reserves the right to cancel, terminate or modify the Sweepstakes if it is not capable of completion as planned, including infection by computer virus, bugs, tampering, unauthorized intervention or technical failures of any sort.  In such event, Sponsor reserves the right, but not the obligation, to award any applicable prize(s) from the entries submitted before the cancellation, suspension, or modification of the Sweepstakes.  Any attempt to undermine the operation of the Sweepstakes may be a violation of criminal and civil law, and, should such attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law.  Sponsor reserves the right to make changes in the Official Rules, including the substitution of a prize of greater or equivalent value, which will become effective upon announcement.  Failure to comply with the Official Rules may result in Participant’s disqualification solely at the discretion of the Sponsor.  The Sponsor is not responsible for typographical or other errors in the administration of the Sweepstakes or in the announcement of a prize. In the event a prize is mailed to a winner, it will be with the prior written consent of the winner and therefore, winner assumes the risk of its loss.  Sponsor is not responsible for the safe arrival of a prize.  Sponsor is not responsible if potential winner does not receive his/her prize because erroneous, expired, canceled, fraudulent, or fake information was provided during the Sweepstakes.  Only the prize(s) set forth in these Official Rules will be awarded.  If, through printing or production error, or for any other reason whatsoever, more prizes are claimed than intended and/or set forth in these Official Rules, Sponsor reserves the right to award only the stated number of prizes from all legitimate, unawarded, eligible prize claims. Indemnification; Limitation of Liability: NEITHER SPONSOR, NOR ITS SUBSIDIARIES AND AFFILIATED ENTITIES IS RESPONSIBLE FOR PRINTING OR TYPOGRAPHICAL ERRORS IN ANY SWEEPSTAKES-RELATED MATERIALS OR TRANSACTIONS THAT ARE PROCESSED LATE OR INCORRECTLY OR ARE LOST DUE TO COMPUTER OR ELECTRONIC MALFUNCTION. SPONSOR IS NOT RESPONSIBLE FOR LOST, STOLEN, MANGLED, MISDELIVERED, POSTAGE DUE, ILLEGIBLE, INCOMPLETE OR LATE ENTRIES, TELEPHONE SERVICE OUTAGES, DELAYS, BUSY SIGNALS, EQUIPMENT MALFUNCTIONS AND ANY OTHER TECHNOLOGICAL DIFFICULTIES THAT MAY PREVENT AN INDIVIDUAL FROM ENTERING OR CLAIMING A PRIZE. THIS SWEEPSTAKES OFFER IS BEING MADE EXCLUSIVELY BY THE SPONSOR.  SPONSOR IS NOT RESPONSIBLE FOR TECHNICAL, HARDWARE, SOFTWARE, OR TELEPHONE FAILURE OF ANY KIND, LOST OR UNAVAILABLE NETWORK CONNECTIONS OR FRAUD, INCOMPLETE, GARBLED, OR DELAYED COMPUTER TRANSMISSION WHETHER CAUSED BY SPONSOR, USER, OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE SWEEPSTAKES, OR BY ANY TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE PROCESS OF SUBMISSIONS WHICH MAY LIMIT A PARTICIPANT'S ABILITY TO PARTICIPATE IN THIS SWEEPSTAKES. NEITHER SPONSOR, NOR ITS SUBSIDIARIES AND AFFILIATED ENTITIES IS RESPONSIBLE FOR ANY DAMAGES OR INJURY INCURRED BY WINNER AND GUESTS AS A RESULT OF WINNING. BY ENTERING, PARTICIPANTS AGREE TO RELEASE, HOLD HARMLESS, DEFEND AND INDEMNIFY EACH OF SPONSOR, ITS RESPECTIVE PARENTS, SUBSIDIARIES, AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AND ANY AND ALL OTHER COMPANIES ASSOCIATED WITH THIS SWEEPSTAKES (COLLECTIVELY, THE “RELEASED PARTIES”) AGAINST ANY AND ALL LIABILITY, DAMAGES, OR CAUSES OR ACTION (HOWEVER NAMED OR DESCRIBED), RELATED TO OR ARISING OUT OF (I) THE SWEEPSTAKES, (II) PARTICIPANT’S PARTICIPATION IN THE SWEEPSTAKES, AND (III) THE RECEIPT OR USE OR MISUSE OF THE PRIZE(S) AWARDED HEREIN.  POSSIBLE CLAIMS OR CAUSES OF ACTION INCLUDE, BUT ARE NOT LIMITED TO, INFRINGEMENT OF ANY RIGHT OF PUBLICITY OR INTELLECTUAL PROPERTY; THREATENED OR ACTUAL INJURY, LOSS, OR DAMAGE TO ANY PERSON, INCLUDING DEATH AND DISABILITY; DEFAMATION OR PORTRAYAL IN A FALSE LIGHT (INTENTIONAL AND UNINTENTIONAL); AND DAMAGE TO OR LOSS OF PROPERTY, ARISING OUT OF SUCH PARTICIPANT’S PARTICIPATION IN THE SWEEPSTAKES OR RECEIPT OR USE OR MISUSE OF ANY PRIZE.  IN NO EVENT WILL THE RELEASED PARTIES BE RESPONSIBLE FOR OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THIS SWEEPSTAKES. If for any reason a Participant's entry is confirmed to have been voided or corrupted by any grossly negligent act of the Sponsor, Participant’s sole remedy is another entry in the Sweepstakes, subject to availability and provided that the Sweepstakes has not then expired. Construction and Disputes: Participants waive any right to claim ambiguity in these Official Rules. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of any participant and Sponsor in connection with the Sweepstakes, shall be resolved individually, without resort to any form of class action, and exclusively governed by, and construed in accordance with the laws of the State of Texas, without giving effect to any choice of law or conflict of law rules or provisions (whether of the State of Texas, or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Texas. The invalidity or unenforceability of any provision of these rules shall not affect the validity or enforceability of any other provision. In the event that any such provision is determined to be invalid or otherwise unenforceable, these Official Rules shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, including associated with entering this Sweepstakes, but in no event attorneys’ fees. Sponsor reserves the right to correct clerical or typographical errors in Sweepstakes materials or these Official Rules. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. THE EXCLUSIVE JURISDICTION FOR ANY DISPUTE SHALL BE IN THE FEDERAL OR STATE COURTS LOCATED IN DALLAS COUNTY, TEXAS. Privacy: By entering this Sweepstakes, each Participant agrees to Sponsor’s manner of collection, use, retention, and disclosure of Participant’s personal information submitted in connection with the Sweepstakes, including, without limitation, all names, addresses, emails, phone numbers, and birth dates obtained from or provided by Participants. Information collected is subject to Sponsor’s privacy policy and any state or federal law. Sponsor's privacy policy can be found at southwest.com/html/about-southwest/terms-and-conditions/privacy-policy-pol.html. Official Rules and Winner’s List: Official Rules and Winner’s List (when complete) may be obtained by sending a request and self-addressed, stamped envelope to Southwest Airlines Co., Emerging Media, P.O. Box 36611, Dallas, TX  75235-1611.  All requests must be received by June 30, 2016. Sponsor: Southwest Airlines Co., 2702 Love Field Drive, Dallas, TX 75235. ... View more

Oklahoma City—are you looking for a career … with a cause? At Southwest Airlines, we believe every seat has a story, and our Customer Support & Services Reps help put our Customers in those seats so their stories can be told. Beyond a paycheck, a career at Southwest Airlines also comes with several perks: Southwest's legendary Culture, travel privileges, excellent benefits, a generous dollar-for-dollar 401(k) match, and a ProfitSharing Plan. Discover what makes your Heart beat at Southwest.com/careers. ... View more

At Southwest, gratitude is way of life.  By clearly linking every recognition and incentive program to our Purpose, Vision, Values, and Mission, we encourage and reward the behaviors and performance that will help Southwest become the world’s most loved, most flown, and most profitable airline. Our Employees are recognized on a day-to-day basis by their peers, Leaders, and Customers through various programs, including Kick Tail! What is the Kick Tail Program? Kick Tail is both a recognition and incentive program at Southwest Airlines. Employees can recognize one another day-to-day with a paper Kick Tail in person or an eKick Tail to say thanks for “Living and Working the Southwest Way.” Each Kick Tail serves as an entry into the Kick Tail database for monthly and yearly Kick Tail drawings—including cash prizes! The Kick Tail Prize Patrol made its way to Chicago to surprise one of our cash winners, MDW Flight Attendant Suzy King, to the delight of our Customers and Employees. We even got Gary in on the fun—take a look! ... View more

It's time to wake up and smell the coffee--Community Coffee that is! Today we begin offering our valued Customers Community Coffee onboard our aircraft! Our partnership with Community expands our complimentary in-flight offerings to include Signature Blend-Dark Roast and Instant Decaf coffee along with Community tea. This change also includes newly branded cups with both the Community Coffee and Southwest logos. Why the change? At Southwest, we’re continuously striving to improve the Customer experience by enhancing our brand offerings while lowering costs where possible. In a double-blind taste test, Community Signature Blend—a 100 percent Arabica coffee beans blend—was voted number one.  So not only was this national brand the most favorable in terms of taste, Southwest has the opportunity to expand giving efforts internationally in a manner consistent with our brand values and heart. For every pound of Community Coffee served on a Southwest flight, Southwest and Community will donate to the ECOM Foundation, a nonprofit organization focused on making a better life for the producers of coffee, cotton, cocoa, and other soft commodities. The donations will fund educational programs to support the children, families, and farmers in Mexico where Community’s high-quality Arabica coffee is grown. As the largest family owned and operated retail coffee brand in America, this new partnership represents the perfect blend of heart and family. Click here to learn more about our new partnership with Community Coffee and how we’re paying it forward sip by sip. ... View more

The following post is by Southwest Customer Robbie Chernow This past September I experienced the most memorable bachelor party, nay, weekend of my life.   Fair warning though, it was not memorable in the ways most would imagine.  There was no stereotypical raunchiness; no epic party; in fact, there wasn't even a bachelor.  My friend Jake never made it to his own celebration.  You may have read about it. Due to less than optimal weather conditions and less than favorable customer service policies from an airline that shall not be named, flights for the bachelor and nine party attendees were canceled.   This left me to celebrate Jake the only way that I could.  By myself. While I ended up having a great time (I do recommend visiting Chicago if you have never been), Jake and the rest of the gang clearly missed out.  Furthermore, with the wedding rapidly approaching and everyone in the group having spent so much money on what turned out to be a "non-refundable party for one," it looked as if Jake's final celebration of bachelorhood would have to be chalked up as being lived vicariously through me.  That's when Southwest stepped in. Just a few days after the failed party attempt, I received an email stating, "I think it’s time for a bachelor party re-do, and we’re ready to make it happen." Southwest was ready to fly all 11 of us from the original party, round-trip to Las Vegas and Southwest Vacations, put us up in suites at the Tropicana.  As you can imagine, not much needed to be said after their original email. We were in! As extra insurance, we took a few precautions this time around, such as not letting me fly alone and keeping me on a "child-leash” at the airport to make sure I didn't get lost.  This was a rousing success, as we all landed safe, sound, and most importantly, together. By the time we touched down in Vegas, we were feeling pretty good (gin and tonics at 30,000 feet  are a great way to start a party) and ready to celebrate Jake. Las Vegas is a city of excess and Southwest Vacations set us up accordingly.  Our suites at the Tropicana overlooked the iconic strip and provided a picturesque backdrop for our entire stay.  In between seemingly endless stints at the craps tables, we partied at the MGM Grand, ate mountains of food at Hash House and aimlessly wandered the strip, taking in all that we could. Overall, it was four days of eating too much, sleeping too little, and celebrating Jake too hard.  It was perfect. (Well, other than the fact that the Saints couldn’t cover the spread against the Lions … but I don’t blame Southwest for that.) Thank you to Adam, Alice, and the entire Southwest Team for giving Jake the make-up bachelor party that he deserved.  Who says you can’t have two last hurrahs!  You can follow all of our everyday and “make-up” adventures @rwchernow on Instagram ... View more

With more than 3,900 peak summer flights a day, Southwest Airlines operates more flights in one day than any other airline. In a recently recorded video (created by Jake Zelman, one of Southwest's Superintendents of Dispatch) showing a day in the life of the Southwest fleet, 3,715 flight movements occurred, represented by colored dots. Orchestrating the “dots” is no easy task, and this map overview is one of the many tools that our NOC Employees utilize 24/7 to make sure the network is running smoothly. As you may know, the NOC facility is our world-class operations center in Dallas that functions as the "heart" for major operational decisions and coordination. Employees in the NOC partner with work groups across the operation and business to make sure that each flight operates safely and on time.   ... View more