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09-12-2017
06:48 PM
1 Love
You can use travel funds to rebook and change a Wanna Get Away fare to an Anytime or Business Select one, but you can't use travel funds to pay for Upgraded Boarding or buy EarlyBird Check-In.
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09-11-2017
02:44 PM
09-11-2017
02:44 PM
@shawnrichardson wrote: It seems that if I am allowed to use my personally earned RR points to purchase flights for my family that I should be able to add ones that I buy to my RR points. Those are two completely different things. Frequent Flyer programs reward the flyer, not the purchaser. If you use a Southwest Rapid Rewards credit card to make the purchase, you can earn points for all the flights you buy, regardless of passenger.
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09-11-2017
02:41 PM
@bjm2308 wrote: I've tried using my travel funds that have not expired yet (09/2018). I put in my confirmation and name. The travel funds pop up with the price showing what I have avalable, but under travel funds applied it says $0. So I basically had no money taken off of the flight. Why is this? There is a red exclmation point by my name and The message in red says "Maximum number of Travel Funds reached or Travel Fund not applicable." Please help. Thanks Are you sure of that expiration date? Funds expire one year from the date of purchase. Did you just recently buy and then cancel the original flight? Also, check that the passenger name is the same as the original traveler. Good luck!
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09-11-2017
02:38 PM
That does not sound pleasant. Just so you're aware, this forum isn't a customer service channel. While your post will help make other's aware that things like this can happen, it won't generate a reply from Southwest. Once your baggage claim case is closed, it's unlikely you'll receive any further consideration. My recommendation would be to send a (short, polite, firm) letter to Southwest requesting your claim be reevaluated for compensation. You might also want to consider filing a US DOT Consumer Complaint.
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09-11-2017
02:32 PM
As I understand it, your Ultimate Rewards points transferred to Southwest as Rapid Rewards points. When you cancel you'll get those points back in your Rapid Rewards account, and can request a refund of the 9/11 Security Fee to your credit card. Points transfers are non-refundable, so there's no way I know of to get them back to your Ultimate Rewards account.
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09-11-2017
12:29 AM
@CliffOnTheRoad wrote: Ran into the same 'problem.' While the cancellation email states "all travel involving funds from this Confirmation Number must be completed by the expiration date." the travel bank web site does not . In fact, the TB page, under Important Information, mentions PURCHASE of a new reservation, EXCLUSIVELY and thus IMO is an underhanded way of keeping money by corporate. At least mod the text to include "and travel completed" I'm not sure I understand what you're saying. Unlike some other carriers, Southwest has no "travel bank." Travel funds aren't held in a member's Rapid Rewards account, but rather are held individually under the individual confirmation number(s) of the cancelled/changed flight(s). The website is pretty clear about travel needing to be completed by the expiration date. Where is the page you're referring to as the "TB page?"
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09-10-2017
05:45 PM
@dgreenbaum wrote: I've had this problem too multiple times. It's the only airlines I have the problem with. I get my TSA Pre-Check 0% of the time. The last time an agent thought it was funny that I didn't understand this is a problem with the TSA. Over Twitter the TSA said this is not their issue. Can someone change this thread to be not-solved. It's horribly misleading to say the problem is solved. First, make sure that your name on your Southwest profile matches exactly the name on your KTN. This includes any middle name or middle initial. If your name does match exactly it may be another issue. Unfortunately, there is a known issue with KTNs populating from a customer's profile to their actual reservations. The issue is sporadic, and seems to affect only some customers. The best advice is to always check every itinerary to make sure that the KTN has been applied prior to travel. If not, it can be added by the customer or by calling Southwest.
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09-10-2017
05:42 PM
Unfortunately, there is a known issue with KTNs populating from a customer's profile to their actual reservations. The issue is sporadic, and seems to affect only some customers. The best advice is to always check every itinerary to make sure that the KTN has been applied prior to travel. If not, it can be added by the customer or by calling Southwest.
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Same passenger(s) name? Flight(s) prior to the expiration date? Otherwise, it's likely yet another infamous Southwest "glitch." You'll need to call.
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09-08-2017
12:13 AM
09-08-2017
12:13 AM
I doubt this was a "decision," but most likely an IT limitation. The list of issues with the app and website that need to be addressed keeps growing. Some are -- no joke -- approaching two years old now. Southwest is notorious for it's abysmal IT. 😞
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No. If they don't show up in FLL their tickets will be cancelled as "no-shows" and they wouldn't be allowed to board in TPA. (And you'd lose the funds associated with the flight, per the no-show policy.) You could try calling and having Southwest rebook them on only the TPA-BWI flight. Be aware that phone hold times are very long right now. 😞
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09-06-2017
11:08 PM
WGA flights: A points cancellation puts the points back into your account, regardless of whether you or Southwest cancel the flight. No benefit if they cancel. The credit card cancellation becomes a credit (usable for travel by the same person for a year from the original booking date) if you cancel, but becomes a refund back to your credit card if Southwest does. A travel advisory allows rebooking the same city pairs (and possibly some limited alternates) at no extra cost, but within 14 days. There's a chance that window could be extended if they adjust the advisory at some point. If you need to travel the same route I'd wait and see if they alter the advisory to extend the dates. Otherwise, wait and see if Southwest cancels, but if they do not (and you don't wish to travel Saturday) cancel the flights yourself -- at least 10 minutes before scheduled departure. (And don't wait until the very last minute, in case you have trouble online and have to call to cancel.) Make sure you keep a record of the cancellation confirmation.
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09-06-2017
10:58 PM
1 Love
What TheMIddleSeat said. Plus, carry on personal items go under the seat in front of you, so row 1 under-seat storage is for the people in row 2. Those in row 1 must use the overhead compartment.
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09-06-2017
10:55 PM
@bjb57 wrote: My elderly parents are due to fly out of RSW this Sunday. Southwest has offered to change itineraries free of charge up to 14 days from the scheduled departure. I tried to change their flight to Tuesday. The Southwest website clearly shows that Tuesday flights are available. However, when I try to process this change a message saying "oops this price is no longer available" and suggesting that I go back to the same page on the website that I just used. What is the problem? Southwest's absymal IT, probably. Could be a "glitch," or it's also possible that the new flight has sold out and the system doesn't reflect that yet. I'd recomend calling. Be prepared for a long hold time.
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09-05-2017
09:20 PM
@haleykueltzo wrote: Hi there, I am trying to apply travel funds to a new flight, it expires on September 7th and when I type the information in, it has a red exclamation point with "Cancelled" on the far right side. It says I have a credit of $122.00 from a previous flight that I changed. Please help me resolve this issue so I can use the credit on another flight and my money does not go to waste. Thank you, Haley K Travel must be completed by the expiration date, not just booked.
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Yes. No. Yes you can use the WGA travel funds towards an Anytime ticket. No those funds will not become refundable if you cancel the Anytime ticket, they will retain the original WGA expiration.
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09-04-2017
01:56 PM
They don't have to be taken within a year. You'll receive the letter with 4 drink coupons attached once you reach 10 one-way paid (not points) flights, regardless of how long that takes.
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The FAA requires flight attendants to carry with them certain materials that must be easily accessed at all times. Also, the FA(s) on your flight may need to deplane quickly and run to their next plane. Some of those first compartments contain safety equipment anyway, and the newest planes have locks on the ones FAs use to keep them off limits. No passenger is entitled to any specific overhead compartment. There's plenty of availability further back.
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09-03-2017
12:25 PM
Just an update to my post earlier, referencing a reps statement that the most expensive flight would be cancelled -- that's actually not true. Later, a different rep stated that the oldest flight would be cancelled. But that's not true either. At this point there's no way of telling which flight will be cancelled.
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09-01-2017
04:49 PM
One does have to question the abilities of an airline to function without even basic IT support. And one certainly hopes that critical systems such as safety and navigation aren't being serviced by the same inept IT department. Seriously, these numerous, recurring "glitches" are troubling. If this were any other company, except for Southwest with its well-doucmented, notorious IT history (for the most part ignored or dismissed by shareholders), they would be indicative of major management issues needing immediate attention. But this is Southwest. So just be "pleasantly surprised" when something actually works correctly. 😉
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09-01-2017
04:35 PM
09-01-2017
04:35 PM
Be aware that your boarding position assignment will be based on the time you check in. Checking in at the airport just before your flight will likely give you a very late boarding position. If an earlier position is desirable, consider checking in or having someone you trust check you in twenty-four hours prior to your scheduled departure. Another option would be to purchase EarlyBird Check-In.
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09-01-2017
04:32 PM
09-01-2017
04:32 PM
Probably yet another Southwest glitch. My recommendation would be to use the mobile boarding pass to get through TSA, and then if it's easier bring a printed one to use for boarding the plane.
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08-29-2017
03:41 PM
1 Love
The limit is three forms of payment per passenger per resevation. Southwest® gift card Terms & Conditions You can combine up to three payment methods to pay for your purchase. Choose from the following combinations: Southwest gift cards – A maximum of three Southwest gift cards can be applied per passenger on each reservation. If your purchase exceeds the amount available on the three Southwest gift cards, you will only be allowed to use two Southwest gift cards and another form of payment will be required for the difference. Held Funds – A maximum of three Held Funds tickets can be applied per Passenger on each reservation. If your purchase exceeds the amount available on the three Held Funds tickets, you will only be allowed to use two Held Funds tickets and another form of payment will be required for the difference. Southwest LUV vouchers - A maximum of two Southwest LUV vouchers can be applied per passenger on each reservation. Another form of payment will be required to pay for taxes, fees, and other government/airport charges associated with each reservation. Credit Card – Only one credit card, including, without limitation, PayPal, can be applied per reservation.
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Frequent flyer miles or points always go to the flyer. Create an account for your mother, then use the link below to add her number to her itinerary. https://www.southwest.com/flight/addRRNumPnrEntry.html If you'd like to earn RR points as the purchaser, get the RR Visa card.
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08-28-2017
11:08 PM
I'm so sorry - we're aware that there are countries outside the US that are having difficulty accessing our website. That's not how the internet works.
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08-27-2017
04:50 PM
While this is a priority for customers, it clearly is not a priority for Southwest's IT team. It's been down for almost two months now. Any IT department that can't return functionality to a previously working feature in that amount of time is of questionable abilities. But if you've been paying attention, you already knew that. 😞
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08-24-2017
02:31 PM
08-24-2017
02:31 PM
Frontier with The Works, which includes the extra legroom seat, free bags and full refundability (among other perks) is often much, much less than Wanna Get Away on Southwest. An upcoming flight is less than half of the WGA price, all in. (During the holiday travel period, when Southwest has chosen to jack up prices to an unreasonable level.) I wouldn't fly Frontier in a regular seat for any flight over an hour in length, but the bigger seats are awesome. AA and United are often the same price as Southwest. Southwest wins when these are my choices. JetBlue and Delta regularly beat Southwest's fares on my routes. JetBlue's overall passenger experience is head and shoulders above Southwest's. Alaska and Virgin only cover a couple of my routes, but their fares are often the same as Southwest's, and both provide better passenger experiences. It didn't used to be this way. It was so much easier to be loyal to Southwest when fares were low and reliability was high. 😞
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