@Shellbell_76377 wrote: From what I have dealt with it doesn't change anything to contact customer relations. I will also be canceling my southwest card and going with Delta. Southwest doesn't seem to be concerned with losing customers. SW doesn't lose any more customers than any other airline - probably less. A certain subgroup of passengers have it "up to here" and swear off an airline every year. I've done it. There are reasons SW flies more people in the lower 48 than anyone else (and has for years), as well as having the best customer satisfaction score of major airlines. Sorry to hear you are leaving..If / when you get tired of the various fees the others charge, feel free to return.
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