04-14-2020
06:44 PM
04-14-2020
06:44 PM
You think you know contract law. If there is confusion between two parties the contract is interpreted in favor of the person who did Not draw it up. Also my reply to the person who caused me of being deceitful was a truthfuln reply. I am amazed at how you are such a know it amazes me how you have to Repeat the same hard line verbage over again. You just had to get you 2 cents in You like the airlines ignore the issues. Your remark always nice to name call does that make you feel good about you. It’s ok for you to make a sarcastic remark like that to me but I can’t call someone out for falsely calling me deceitful-. This is a serious hardship for me and not a place for you to butt in and attempt to show off how clever you Think you are. Please run along and butt in someone else s problem. You need a course in Logic.
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04-14-2020
04:05 PM
04-14-2020
04:05 PM
Thanks for info I will contact as many as possible. SW runs its like a shell game. I hadn't flown with them since the 1980's so when I looked up their menu they had 3 options. when you look among the 3 options they had a policy on the first option to refund to your credit card so I figured all 3 would be the same. When I cancelled as the virus epidemic got worse I felt that if I flew I risked giving my friends wife the virus if I picked it up from traveling. Other people must have felt the same as when I cancelled I noticed the fare for my flight dropped from $659.00 to $99.00 . Thus, I was shocked when I discovered the SW would not put my airfare back on my credit card as I was not preventing them from getting a $659.00 airfare as no one was flying. I dont understand how some of these Consumers can read my complaint ignore the real issue and defend the Evil Airline? Southwest was disinfecting their planes once per day while the other airlines were disinfecting between flights. An epidemic calls for people working together and realizing a credit for up to one year later when people are laid off and have higher costs due to the Epidemic speaks of Greed. I will always remember how SW has changed for the worse and never fly their Greedy Airline again. Can you write to Doug McMillan President at Wall-Mart and ask him to consider another airline for their annual meeting. He gave bonuses to the employees and probably should know how SW treats its Customers. I have US Cellular and they are waiving all overage data charges as they realize people are working from home. Based on these Nazi Comments defending SW I wonder if those people aren't paid or somehow bennefit for sucking up to these Monsters at SW? Wal-Mart Flys 5000 associates to Dallas every year. Id love to see SW loose that account. If you could write to Wal-Mart too it would help they are so caring for their employees thru this Virus. Thank you, for caring & God Bless you for your high Ethical Standards.
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04-14-2020
03:29 PM
04-14-2020
03:29 PM
You are probably a plant for the Airline. I just want $ back on the credit card & 2 out of 3 fares they do allow a credit card refund. The other airlines do give credit card refunds. If you read my complete email I would be the first not to ask for a refund "but for" the Virus was starting up and I could not risk bringing it thru travel to my friend who was dying. When I booked the flight
the virus was not as manifest. Then SW had the distinction of disinfecting once a day while every other airline disinfected their plane between flights. You are just pontificating about "the rules" which dont apply in a World Crisis.
Read my complete emails you will see that SW offered a $99 fare on my flight so I was not preventing them from making the $ I agreed to. Its called mitigating circumstances and in Common Law its referred to as," Equity will enjoin unjust enrichment. " Which has been a corner Stone of our Common Law before you were born. Why you delight in an Airline not standing behind their product during a World Epidemic to Mitigate is beyond me. You know absolutely nothing about the Rights of the Individual. Such judgment in your heart and so pleased to lecture me when you did not read all the facts. You need a course in Ethics.
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04-14-2020
10:37 AM
04-14-2020
10:37 AM
Thank you, for your honest comment. In law school I took a 2 credits course called Equity. The Professor's favorite Principal was," Equity will enjoin unjust enri profit thechment". The sad thing today is who can afford an attorney. SW does not have an Aunt Ruth which makes them RUTHLESS. I hope you find an attorney who would go after them. Our $ is in the Lock Box gathering Interest while the SW Corporate Management & their Yes Men & (Yes Women) laugh at us with the most Patronizing People in their employment. At least they could send us Vomit bags so when we get their replies its easier to throw up. If some Idealistic Art Student would Commission a Billboard across from their Headquarters with a Giant Pinochio I would contribute to that to expose the Weasels. Or a Bobble Head Weasel with Wing like an airplane may be a stress relief. All kidding aside You have Principals and Southwest should learn from you. A short term profit they will make but eventually their PATHETIC BAIT & SWITCH & DECEITFUL PRACTICES will catch up to them. God Bless you for your high standards and stay safe. & of Course GO DELTA or any Airline besides SW (Alias the Evil Empire)
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04-14-2020
08:43 AM
04-14-2020
08:43 AM
TO: DFWSKIER, Thanks for reply. I dont know if they canceled my flight & thought if they did I could get a refund? I think what you are saying even if they canceled the flight they probably rebooked it and thus I would not be eligible? Either way I am exhausted trying to get my $ back on my credit card because I dont want to fly w SW as (difference of opinion w many here) I strongly feel that when they changed there from $659.00 to $99.00 at that point I was not preventing them from getting $659.00 so they could have mitigated and even given me half back. At the time I booked the flight I checked the fine print on one of the other fares and it said $ back on credit card. I was in hurry as there was a Family emergency so I assumed the policy was same for those Wanna getaway fares.(I get the concept of a lower fare is not refundable as normally someone else would grab the fare but w the unforeseen emergency of the Virus hardly anyone was Flying. I also get the part where if they make an exception for me this would be a costly precedent. I am just old fashion and disgusted that they dont admit that is the reason and could say only during the virus will we consider making the exception. Instead they dont answer the question but probably at the advice of their attorneys wave the Company Fertilization mitigation Flag and say we will extend when you could reuse the ticket. At the time I read how the other airlines were sanitizing between flights while SW sanitized one per day. So when I original booked to visit my friend whose wife was diagnosed w cancer I feared I could give her the virus if someone on the plane or airport infected me so I canceled. How they can take $659.00 of my $ and be so insensitive to the situation is not the Service I give to my Customers. I have been in business now for 40 years & its because I listen to the individual needs of my Customers as best as possible not like this. I sincerely thank you for trying to help me but SW has raised the bar for Cavet Emptor.
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04-13-2020
09:03 PM
04-13-2020
09:03 PM
Thanks for reply. My friends wife was given 5 years to live so I dropped everything to fly there to be supportive. The last thing I remember was i cancelled as she was put on Cemo & I feared if I gave her the virus from catching it at a busy airport or on the plane Id never forgive myself as this happened at time the virus was just ramping up. The last I checked SW lowered the fares from $659.00 to $99.00 so I dont even know to this day if flight was canceled? Thus, I felt it was not like I was preventing SW from getting $659.00. So I felt betrayed that they wouldn't mitigate. I hate flying but my duty to my friend always overcomes my own issues. Now I feel like I lost that money as I probably won't fly unless another tragedy befalls me in the next year. You are a good soul to reply and soundalike you are your own man, so thanks for trying. ( I am a small business and I spoil my Customer's so I guess my standards are too high) When I wrote to SW they gave the same patronizing answers and never addressed my Logical question: That if they were Flying for $99.00 and I was willing to take 1/2 of my $659.00 back on my credit card why if they had 3 people flying at $99.00 would they still be ahead. ( I get the part of if they did that it would be a precedent but with this virus going on why could they not mitigate during the crisis)? At least you seem to try to help if you could so . Thank you, Jim
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04-13-2020
08:35 PM
04-13-2020
08:35 PM
Hi Middle Seat, How can I find out if that flight was cancelled? I suspect it was as the fares dropped to $99.00 vs $695.00? (by the way thanks for reply)
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04-13-2020
06:05 PM
04-13-2020
06:05 PM
I booked a SW flight but it was a wanna getaway. Fine print said no refund on credit card. They had 2 other more expensive options that let you get the money put back on your card. I didnt notice wanna getaway is not refundable. I wrote to SW and offered even to settle for 50% refund. My complaint is that SW offered my $659.00 fare for $99.00 due to people afraid to fly during the virus crisis. Thus, I felt my Flight was either canceled or empty so I was not preventing someone from spending more money. So why the unjust enrichment. SW has exciting Bold Print Sales but the fine print is so lite. I read the business class is refundable to your credit card so I figured all the categories had the same policy. I offered SW Id be happy to split the loss if they would refund me 50 per cent of my fare as the plane either didnt fly or was almost empty. The reply was I thought from Scotts Fertilizer as the woman scolded me that they only can offer a cheap wanna getaway if people fly but would loose if someone backed out.I would agree on a FULL FLIGHT, but an empty Flight due to this virus crisis is like saying I should subsidize the airline's profit when me cancelling did not prevent another booking. Why cant they just put my money back on my credit card. That same flight that I booked at 659.00 round trip was offered by SW for 99.00; so if they gave me one half back on my credit card they still would have 3 flights worth of profit. In the United States the common law principal, "Equity will enjoin unjust enrichment". Here I offered to mitigate as a Senior Citizen I felt a Big Business like SW could meet me half way but instead they just reply that they won't put my $ back on the credit card distorting what really happened and not addressing why if their fare was down to $99.00 they couldn't mitigate and give me 1/2 of what I paid. Talk about Fertilization and patronizing emails they gave me so many excuses avoiding the issues I thought I was dealing with a Fertilizing Politician. If you spend 5 min. selling a Customer you should spend 5 hours of Service & when your Lips move the Truth should come out.
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