I fail to see why you need to apologize to this individual. The fault is entirely hers. She is not “entitled” to deny others their right to have a service animal or pet. It’s public transportation. If this was a real health concern, she would have made sure that she was on a flight which did not have an animal. As a nurse, I have to wonder how life threatening this “allergy” is when pet dander is very likely clinging to many passengers. This too would put her at risk. I find the lack of logic suspect. She did, I believe obtain her objective. She caused a huge problem which will likely get het free services or money, and United is not blamed. Customer service was not sacrificed, it was manipulated. Your airline was the victim, not her.
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