Southwest PLEASE do not apologize or give her anything!! She did this on purpose! If you do this it only opens the door for more nut jobs to fight the police in hopes of a million dollar settlement. Your endangering your company and its employees and the lives of officers!! Once anyone tells a customer they have to deplane that's it!! Game over, leave or pay the price. She should of been arrested and charged with all the things your read on the back of an airline ticket. Not only did she resist the crews lawful orders but then the police as well. At least ask her for proof her dad was having surgery, she's a professor, and she has a pet allergy (of course if you have the money you can pay a doctor to write anything). If her allergy isn't documented prior to the date in question, give her nothing!! I don't want her to screw up the only affordable airline left!! If you do this watch how the future unfolds. Don't cave to entitled morons!!
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