I registered for this forum just so I could respond. DO NOT APOLOGIZE TO THIS WOMAN. Let me put it another way, if you aren't going to enforce your rules, why have any? Why should I follow your rules when that fool didn't? Of course, you're counting on my ethics... but if you keep this up - pandering to the idiots in society who think they can never be inconvenienced - then guess what? you're going to wear those of us who would never dream of throwing this tantrum down. STOP APOLOGIZING FOR ENFORCING YOUR RULES. STOP IT. You want to "make it right" - give everyone else on that flight some frequent flier miles and say THANK YOU FOR FOLLOWING THE RULES. seriously.
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