Rainey, Just saw your post as I was trying to find out more information regarding love vouchers. I did not have a problem receiving as you did, but it did take close to 3 weeks to get. My disaster was trying to use it. It states you can redeem it 3 ways..online..calling or a ticket counter. I tried calling several times and waited up to 40 minutes before I gave up and went online. This was in August and I had to make a last minute trip to Washington DC from Chicago. The flight was $406, but I had a $233 voucher so I figured I was ok. I made the reservation, put in my voucher number and security code, but it continued to show the full price. At that point I decided that perhaps they adjust the price after it gets in the system. I called to check on it, but after waiting 10 minutes, I left a voice mail for someone to call me back. I left for the airport a couple hours later and when I got back four days later, there was a message from SW left in the late afternoon on the day of my departure. Long story short I called twice and waited for 52 and 54 minutes and was told there was nothing they could do since my trip was over!!! Now I have the $233 which I have to use by Jan 26th or it expires. I came on the website to see if I could exchange the money for miles since there is no way I can travel by that date! I have always loved Southwest and the founder, Herb Kelleher who always believed the corporate culture should be as easy as Follow the Golden Rule! They must have forgotten this in the LUV voucher department!! Senior Citizen Jean
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