"It's the fall of 2009 and bag fees are reaching new heights all across the nation. Business travelers in Philadelphia report feeling haunted by a mysterious figure wearing a dark cloak and wielding a dangerous device resembling a calculator. Two detectives are summoned to interview the victims: a mummified corporate travel manager, an unlucky executive with last-minute travel plans and a tingling sensation in her neck, and a businessman whose legs meet a fate unfit to print. Before long, our detectives are just two steps behind crafty characters you'd never want to see behind airport ticket counters..." http://blogsouthwest.com/blog/count-bagula-haunts-this-halloween
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To whom it may Concern:
We encountered a very good employee of yours at SouthWest International Airport in Ft Myers.
The employee is Kate she was very helpful to us on a Flight in April. When we recently checked in on another flight she indeed did recognize us. Thanks for a great employee. John and Joanne Kelley
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