February was my very first time using Southwest. I bought the Early Bird and I am happy with that but when we got to our gate there were about 14 wheelchair people and their families. I heard one ladies family member say "Mom" you have to be in a wheelchair so you can be with your husband even though you don't need one". I heard another say, I got this special boarding pass to get on first from baggage even though there is nothing wrong with me just because. Then the announcer announced if you want to purchase an upgrade- come to the desk. Why would anyone want to upgrade? All the wheel chairs and their spouses/caretakers get first pick and then the rest follow who have already bought their positions. I love Southwest and all they do but they need to change how they board people with disabilities and fake diasabilities. Only the real needy need to have preference first.
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