I booked a flight to NYC and I received an e-mail saying that the flight was delayed by 30 minutes and the boarding was delayed. I arrived at the gate only to see that they boarded close to the original time, departed, and did not make any last calls or anything. I had been near the gate for an hour and I would have heard if there were any last calls. It was my birthday and they ruined it. Two days later, I was sick and they delayed my return flight but would not let me rebook without paying the full fee for a new ticket! While I am sick and it is my birthday weekend. I am expected to wait while they keep delaying the flight and keep changing the gates while I am running around with whatever tropical illness that I acquired and I am expected to play their games all night to get a flight. Southwest is HORRIBLE. Whenever someone complains, they claim to send a stupid $50 voucher that no one ever receives. Southwest is Satan's airline.
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