04-25-2018
01:42 PM
My admin purchased a ticket online and emailed me a 2-page receipt. Since it's a long trip, the company will pay for Early Bird so I can have a decent seat. When I was reading emails on my phone and realized the reservation didn't include EB, I added it in the app. Then I realized I don't have any way to capture that expense. My company card requires me to provide contemporaneous documentation of the expense, so I need something to get this paid by the company as a proper charge. This addition didn't generate an email - and I don't see any way to add to my settings that it email me changes. I agree that getting a receipt shouldn't require a phone call and all of the gymnastics required to get one (how long will that call be? - probably not short!), nor do I think it is a manner of professional business to conduct it via Tweet. Since I booked the ticket via Website and App, I shouldn't have to use the phone or Twitter to beg for a receipt. I can print the itemized receipt for PAST travel from the website, I agree that it should not be difficult at all for SW to provide a receipt for PURCHASED/PENDING travel the same way. I'm a fan of SW, so here's a way it can improve. Hope you are listening SW!!!
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