We're so sorry for any frustration, @Mobius! To provide an answer we would need to understand how you have been booking the extra seat. If you're just purchasing a second seat, this can cause issues at boarding like incorrect passenger counts or weight and balance issues. Our Employees are instructed that they should be proactive in looking for extra seats booked incorrectly to avoid these types of issues. If you've been booking following the guidance on Southwest.com, there should not be an issue with the way it’s booked, and I wouldn't be able to know why you've experienced these issues, so you would need to Contact Customer Relations for assistance. I hope that helps! We look forward to our next opportunity to welcome you onboard.
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